Facility Solutions Manager

City Wide Facility Solutions • Stuart, FL

2d

About The Position

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. The role provides field support through training, guidance when starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests and complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Requirements

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High school diploma required.
• Highly detail-oriented, with excellent follow-through on commitments.
• Positive, outgoing personality and ability to build relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledgeable about CRM databases.
• Reliable transportation required.

Nice To Haves

• Bachelor’s degree is highly desirable.

Responsibilities

• Manage assigned client relationships, including client retention and expansion and diversification of City Wide building solutions and/or products.
• Develop and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying Contractor compliance, and removing or replacing Contractors as necessary.
• Maintain high standards of quality and client satisfaction through detailed site inspections and follow-through on commitments to clients.
• Supervise and direct Night Managers, ensuring client strategies are carried out and services are performed correctly.
• Ensure adequate internal and external staffing to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Communicate client issues to Contractors and the Director of Operations or owner, and promptly address problems that arise.
• Use City Wide’s CRM to perform client inspections, add extra charges, and manage NM routing, among other tasks.
• Schedule non-routine activities in client facilities using Outlook.
• Maintain current Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s.
• Ensure MSDS sheets for each client serviced in janitor closets are complete and accurate, and that items are properly labeled.
• Notify Sales Executives of potential accounts in the territory, especially new construction.
• Discuss quality control surveys with clients and encourage them to respond.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
• Approve Night Managers’ and/or Service Representatives’ pay sheets and ensure accuracy.
• Assist Accounting in collecting clients’ past-due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
• Participate in and be present at monthly IC paydays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED