Facility & Services Support

Cynet Systems•Austin, TX

About The Position

This role provides essential support for facility services, acting as the first point of contact for visitors and employees. The position involves coordinating various office operations, managing service requests, and ensuring the smooth functioning of the facility. The ideal candidate will have strong customer service skills, excellent organizational abilities, and proficiency in computer systems and AI tools.

Requirements

Strong computer proficiency.
Friendly, engaging, and professional customer-service personality.
Ability to manage multiple projects and priorities simultaneously.
Microsoft Office Suite proficiency.
Comfortable using AI tools such as Microsoft Copilot, ChatGPT, or similar AI productivity tools.
Knowledge of standardized work routines and methods, general facts, and information.
Ability to operate dedicated specialized standard software packages.
Strong verbal and written communication skills.
Minimum 5 years of experience working in an office environment.
Basic level of theoretical and practical know-how in specialized processes, techniques, and systems.

Nice To Haves

Facility Coordination.
Reception.
Microsoft Office Suite.
AI Productivity Tools.
Customer Service.
Vendor Coordination.
Administrative Support.
Logistics Support.

Responsibilities

Provide reception and front lobby support.
Respond to general office inquiries.
Coordinate facility services and related activities.
Support mail services, logistics, conferencing, printing/copying, archives, cleaning, and office moves.
Complete service calls and maintenance requests.
Purchase materials for facility installations, maintenance, and repairs.
Coordinate resources with internal teams and external service providers.
Assist with office relocation and furnishing activities as needed.
Maintain required documentation, incident reports, and service records.
Serve as the first point of contact for visitors and employees entering the facility.
Track and document facility incidents, service requests, and maintenance activities.
Partner with internal teams and external vendors to ensure timely completion of facility-related tasks.
Procure materials and supplies needed for maintenance, repairs, and office operations.
Support the site's ongoing growth initiatives and occupancy needs.
Handle routine and non-complex practical enquiries and procedures from internal or external customers.
Gather and file information gained in routine customer contact calls.