Facility Services Representative - Austin Convention Center

City of Austin•Austin, TX

2d•$22 - $24•Onsite

About The Position

Under direct supervision, the Facility Services Representative provides information, instruction, and assistance to clients and visitors attending conventions, events, and trade shows at a public assembly or event facility. The position is located at the Palmer Events Center in Austin, Texas, and has a scheduled shift of 1:00 p.m. to 9:00 p.m. with rotating shifts. The employee must be able to work some evenings, weekends, and holidays and may be called back, have their schedule modified, work at a City-designated site, or remain on site during extraordinary situations or emergencies as an essential employee. The role supports event operations and customer service while monitoring facility access, maintaining safety and security, and coordinating responses to emergencies. It acts as the department or facility point of contact when the Facility Services Representative is absent. The position requires an appropriate driver's license, specifically a Texas Class C license or the ability to obtain one by the hire date. A successful criminal background check is required. The annual hiring range is $22.15–$24.37.

Requirements

Associate's degree and one year of public event or other related experience.
Thirty semester college hours may substitute for one year of the required education, up to a maximum substitution of two years.
Experience may substitute for education, up to a maximum of two years.
Appropriate level of driver's license as specified for the position; requires a Texas Class C driver's license or the ability to acquire one by the hire date.
External new hires must meet the City of Austin Driver Record Evaluation requirements: no more than three moving violations or six total Driver Record Evaluation points within 36 months.
Must successfully complete a criminal background check.
Knowledge of facility and event coordination; customer and personal service principles and processes; federal, state, and local laws; city practices, policies, and procedures; and safety practices and procedures.
Oral and written communication, multitasking and prioritization, computer and related software use, data analysis and problem solving, and planning and organizing skills.
Ability to work with frequent interruptions and changing priorities and to establish and maintain good working relationships with City employees and the public.
Ability to work some evenings, weekends, and holidays.

Nice To Haves

Experience working in a public or private assembly facility managing large crowds and individual clients.
Experience operating a two-way radio device.
Experience working with a dispatch or control center in a security operations field, including security access and video surveillance systems.
Experience with Microsoft Office products, including Microsoft Word for incident reports and Microsoft Outlook for email communications.

Responsibilities

Assist clients with move-in and move-out activities.
Communicate and coordinate with the Event Coordinator regarding event status, changes, and special client or event needs.
Monitor facility entry and exit points.
Perform facility lockdown when necessary.
Provide security and safety services.
Monitor and operate security and fire systems.
Coordinate emergency response, including evacuation processes.
Answer visitor and client questions and provide assistance.
Observe and enforce department and facility safety and operational policies and procedures.
Act as the department or facility point of contact in the absence of the Facility Services Representative.