Facility Services Representative - Austin Convention Center

City of Austin•Austin, TX

7h•$22 - $24•Onsite

About The Position

Under direct supervision, provide information, instruction and assistance to clients and visitors for conventions, events, and trade shows, in a public assembly or event facility. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include assisting clients with move-in and move-out activities, communicating and working with the Event Coordinator regarding event status and needs, monitoring facility entry and exit points, performing facility lock-down when necessary, performing security and safety services, monitoring and performing security and fire systems, coordinating emergency response including evacuation process, answering visitor/client questions and providing assistance, and observing and enforcing department/facility safety and operational policies and procedures. Acts as a point of contact for the department/facility in the absence of a Facility Services Representative.

Requirements

Associate's degree, plus one (1) year of public event or other related experience.
Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
Experience may substitute for the education up to the maximum of two (2) years.
Appropriate level of driver's license as specified for the individual's job.
Knowledge of facility and event coordination.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other city employees and the public.
Texas Class C Driver's License
Ability to work some evenings, weekends, and holidays is required for this position.
External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite.
To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Nice To Haves

Experience working in a public/private assembly facility managing large crowds and individual clientele.
Experience working with dispatch/control center in a security operations field, including security access and video surveillance systems.
Experience in Microsoft Office products including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.

Responsibilities

Assists clients with move-in and move-out activities.
Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
Monitors facility entry and exit points.
Performs facility lock-down when necessary.
Perform security and safety services.
Monitors and performs security and fire systems.
Coordinates emergency response including evacuation process.
Answers visitor/client questions and provide assistance.
Observes and enforces department/facility safety and operational policies and procedures.
Acts as point of contact for department/facility in absence of Facility Services Representative