Facility Services Representative - Austin Convention Center

City of Austin•Austin, TX

3d•$22 - $24•Onsite

About The Position

Under direct supervision, the Facility Services Representative provides information, instruction, and assistance to clients and visitors attending conventions, events, and trade shows in a public assembly or event facility. The role supports event operations and facility safety, including assisting with move-in and move-out activities, monitoring facility access points, and coordinating with the Event Coordinator about event status, changes, and special needs. The representative performs security and safety services, monitors security and fire systems, carries out facility lockdowns when necessary, and coordinates emergency responses, including evacuations. The role also answers questions and assists visitors and clients, observes and enforces safety and operational policies, and acts as the department or facility point of contact when the Facility Services Representative is absent. The position is based at the Palmer Events Center and works a rotating shift, with a stated schedule of 9:00 p.m. to 5:00 a.m. Some evening, weekend, and holiday work is required. This is designated as an essential employee position and may require schedule changes, call-backs, or work at a City-designated site during extraordinary situations or emergencies.

Requirements

Associate's degree and one year of public event or other related experience.
Thirty semester hours of college coursework may substitute for one year of the required education, up to a maximum substitution of two years.
Experience may substitute for education, up to a maximum of two years.
Appropriate level of driver's license for the job; the posting specifies a Texas Class C driver's license or the ability to acquire one by the hire date.
External new hires must meet the City of Austin Driver Record Evaluation requirements: no more than three moving violations or six total Driver Record Evaluation points within 36 months.
Knowledge of facility and event coordination, customer and personal service principles and processes, federal, state, and local laws, City practices, policies and procedures, and safety practices and procedures.
Oral and written communication, multitasking and prioritization, computer and related software, data analysis and problem-solving, and planning and organizing skills.
Ability to work with frequent interruptions and changing priorities and to establish and maintain good working relationships with City employees and the public.
Ability to work some evenings, weekends, and holidays.
Successful criminal background check.

Nice To Haves

Experience working in a public or private assembly facility managing large crowds and individual clientele.
Experience working with a dispatch or control center in a security operations field, including security access and video surveillance systems.
Experience with Microsoft Office products, including Word for incident report writing and Outlook for email communications.

Responsibilities

Assist clients with move-in and move-out activities.
Communicate and work with the Event Coordinator regarding event status, changes, and special client or event needs.
Monitor facility entry and exit points.
Perform facility lockdowns when necessary.
Provide security and safety services.
Monitor and operate security and fire systems.
Coordinate emergency response, including the evacuation process.
Answer visitor and client questions and provide assistance.
Observe and enforce department and facility safety and operational policies and procedures.
Act as the department or facility point of contact in the absence of the Facility Services Representative.