Facility Services Coordinator - Pittsburgh, PA
About The Position
BGIS is seeking a Facility Services Coordinator to support facility services in Pittsburgh, Pennsylvania. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. The coordinator supports the site management team and clients by handling reception and communications, service requests, room bookings, deliveries, access cards, meeting-room needs, administrative work, and work-order management. The role also includes monitoring landlord work orders, processing FedEx packages, providing first-tier printer and plotter support, and conducting scheduled checks of first-aid kits, AEDs, and fire extinguishers.
Requirements
- Strong demonstrated experience working in a customer service center environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying organizational levels.
- Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
- Demonstrated attention to detail and grammar.
- Proficiency with relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
- Good keyboard skills, speed, and accuracy.
- Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.
Responsibilities
- Meet and greet clients and visitors.
- Serve as the first point of contact for incoming phone queries, manage requests and room bookings, and lodge work requests in the internal system.
- Assist the internal site management team and act as a conduit for client requests and other requests as needed.
- Assist with visitor and contractor escorts, including instructing and supervising as required.
- Manage the collection and distribution of internal and external mail and courier deliveries.
- Manage delivery of consumables throughout refresh areas.
- Support the provision of building access cards to staff and contractors.
- Support meeting-room requirements, including room reconfigurations and catering provisions.
- Perform administrative duties as required.
- Handle invoicing, receipting, and reconciliation.
- Perform data entry and records management.
- Manage work orders, including submitting and monitoring work orders with the landlord.
- Maintain distribution lists.
- Process FedEx packages.
- Provide first-tier support for printer and plotter issues.
- Perform scheduled preventive-maintenance checks of first-aid kits, AEDs, and fire extinguishers.
- Ensure HSE policies and procedures are met and maintained by stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
