Facility Security Agent

Sheetz, Inc•Burlington, NC

About The Position

This part-time position serves as backup for full-time Facility Security Agents during absences or special events. It offers variable hours and inconsistent pay, with shifts assigned as needed and notice ranging from half a day to several days. The role promotes and supports the physical security of assigned facilities and personnel, as well as designated company leadership, and maintains visitor reception and management at the assigned location. The Facility Security Agent operates the visitor management system, records visitor entry and exit, notifies employees when visitors arrive, and greets community members who come to the facility with comments or complaints. The agent conducts facility patrols, monitors surveillance tools, responds to incidents, coordinates with emergency services and temporary external guards, and handles deliveries as directed. The position also provides executive protection, which may involve travel by air or ground transportation and occasional overnight stays. A high school diploma or GED and at least five years of prior law enforcement, security-professional, or other related experience involving routine and extensive public interaction are required. Required credentials include applicable armed-security authorization, first aid, CPR/AED, a concealed-carry permit, and a valid state-issued driver's license. Certain credentials must be obtained within 60 days of employment. Positions located in North Carolina have additional state licensing, registration, documentation, training, and qualification requirements. Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Requirements

High school diploma or GED.
At least five years of prior law enforcement, security-professional, or other related experience requiring routine and extensive interaction with the public.
Hold and maintain a PA Act 235 credential, or comparable state- or federal-level training authorizing firearm carry while performing security duties in the state where duties are performed.
Basic First Aid certification; must be obtained within 60 days of employment.
Adult and Pediatric CPR/AED certification; must be obtained within 60 days of employment.
A concealed handgun carry permit for the state where duties are performed; must be obtained within 60 days of employment.
Valid state-issued driver's license.
For positions located in North Carolina, meet and maintain all state armed-security licensing, registration, permitting, training, firearms qualification, and renewal requirements.
For positions located in North Carolina, complete required documentation, background investigations, fingerprinting, registrations, and permit applications for armed security duties.
For positions located in North Carolina, maintain credentials and complete recurring training and qualification requirements needed to retain authorization for armed security duties.
Maintain required credentials and obtain other certifications as required by management post-hire.
Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Responsibilities

Operate the visitor management system in accordance with applicable policies and record all visitors entering and exiting the facility.
Work closely with the Security Operations Center.
Notify employees when visitors arrive.
Greet and conduct initial assessments of community members presenting comments or complaints, then notify appropriate employees to resolve the issue.
Conduct physical security patrols of the facility on foot or in a vehicle.
Make instantaneous, well-reasoned decisions regarding the use of deadly force.
Monitor surveillance tools, review video to verify information, and make follow-up phone calls as appropriate.
Respond as directed to internal and external facility incidents, de-escalate situations, coordinate with emergency services personnel, and render aid as appropriate.
Coordinate and communicate with external guards temporarily assigned to the facility to support physical security.
Notify administrative services or other appropriate personnel of deliveries and receive deliveries as needed and directed.
Maintain fresh beverage offerings for guests and employees using the facility lobby.
Provide executive protection for designated company leaders, including protective accompaniment, threat awareness, advance planning, and short-notice assignments.
Travel as required for executive protection activities, including air and ground transportation and occasional overnight stays.