Facility Security Agent

Sheetz, Inc•Burlington, NC

About The Position

The Facility Security Agent promotes and supports the physical security of assigned facilities and personnel, including designated company leadership, and manages visitor reception and access at the assigned location. The role works closely with the Security Operations Center, maintains visitor records, notifies employees of arrivals, and initially assesses community members who come to the facility with comments or complaints. It also includes foot or vehicle patrols, surveillance monitoring, incident response and de-escalation, coordination with emergency services and external guards, and receiving deliveries as directed. The agent maintains fresh beverage offerings in the facility lobby and makes prompt, well-reasoned decisions regarding the use of deadly force. The position provides executive protection for designated company leaders, including protective accompaniment, threat awareness, advance planning, and short-notice assignments. Travel may be required, including by air and ground transportation and occasional overnight stays. Equivalent combinations of education, licenses, certifications, and/or experience may be considered. This is a full-time position scheduled for 36 hours per week. Shifts occur Sunday through Friday between 5:00 a.m. and 5:00 p.m.; specific workdays and hours are based on the established schedule.

Requirements

High School Diploma or GED.
At least 5 years of prior law enforcement, security-professional, or other related experience involving routine and extensive interaction with the public.
Current PA Act 235 certification, or comparable state- or federal-level training authorizing the individual to carry a firearm while performing security duties in the state where those duties are performed.
Basic First Aid certification; must be obtained within 60 days of employment.
Adult and Pediatric CPR/AED certification; must be obtained within 60 days of employment.
A concealed handgun carry permit for the state where duties are performed; must be obtained within 60 days of employment.
Valid state-issued driver's license.
For positions located in North Carolina: meet and maintain all state armed-security licensing, registration, permitting, training, firearms qualification, and renewal requirements.
For positions located in North Carolina: complete required documentation, background investigations, fingerprinting, registrations, and permit applications for armed security duties.
For positions located in North Carolina: maintain credentials and complete recurring training and qualification requirements necessary to retain authorization for armed security duties.
Maintain currency in required licenses and certifications, including any additional certifications required by management after hire.

Responsibilities

Operate the visitor management system in accordance with applicable policies and record all facility visitor entrances and exits, working closely with the Security Operations Center.
Notify employees when visitors arrive.
Greet and conduct initial assessments of community members presenting comments or complaints, then notify appropriate personnel to support prompt resolution.
Conduct physical security patrols of the facility on foot or in a vehicle.
Make instantaneous, well-reasoned decisions regarding the use of deadly force.
Monitor surveillance tools, review video to verify information, and make follow-up phone calls as needed.
Respond as directed to internal and external facility incidents, de-escalate situations, coordinate with emergency services personnel, and render aid as appropriate.
Coordinate and communicate with external guards temporarily assigned to the facility to support physical security.
Notify administrative services or other appropriate personnel of deliveries and receive deliveries as directed.
Maintain fresh beverage offerings for guests and employees using the facility lobby.
Provide executive protection for designated company leaders, including protective accompaniment, threat awareness, advance planning, short-notice assignments, and required travel.