Facility Operations Manager
About The Position
This position offers an exciting opportunity to join a highly regarded multinational company responsible for managing and maintaining facilities. The Facilities Manager plays a vital leadership role in ensuring the facility operates safely, efficiently, and reliably every day. In this role, the Facilities Manager is accountable for all aspects of day‑to‑day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets—all while maintaining strong fiscal discipline. Success in this position requires the ability to balance operational excellence with budgetary responsibility and long‑term sustainability. Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication. The role also involves building, developing, and leading a high‑performing operations team that is committed to safety, accountability, and continuous improvement.
Requirements
- Fluent command of the English language, both written and verbal.
- Bilingual proficiency in Spanish is required.
- Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.
- Minimum of 10 years of management and leadership experience with a reputable organization.
- Proven experience leading customer and stakeholder meetings.
- Demonstrated ability to manage operations in compliance with technical and contractual requirements.
- Working knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades.
- Knowledge of OSHA codes, regulations, and safety compliance requirements.
Nice To Haves
- Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.
- BOMA and/or IFMA designation (RPA/CFM) preferred.
- Proficient with Windows‑based software including Excel, Word, PowerPoint, MS Project.
- Experience managing multi‑disciplinary teams and cross‑functional working groups.
- Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
- Hands‑on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
- Experience supporting mission‑critical or high‑availability facilities.
Responsibilities
- Serve as the primary client‑level liaison for addressing operational, contractual, and financial matters.
- Develop, manage, and track operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.
- Delegate tasks, meet deadlines, and maintain accountability across the team.
- Be comfortable taking off-hour calls and when necessary responding to emergencies.
- Serve as a role model, mentor, and trusted resource to staff and stakeholders.
- Comprehend complex contract terms and performance requirements, and work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.
- Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
- Ensure the quality, accuracy, and completeness of data entered into the CMMS.
- Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
- Review, develop, and proactively implement operational procedures and best practices.
- Provide oversight of day‑to‑day operations as well as long‑term planning activities.
- Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.
- Provide technical and managerial guidance to the operations team.
- Read and interpret blueprints and as‑built drawings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
