Facility Manager (Full-Time) (PM Shift) (Victorville, CA)

Phoenix Houses of California•Victorville, CA

3d•Onsite

About The Position

The Facility Manager assists the Operations Manager in ensuring the safety, security, and efficiency of the facility and support staff for the assigned shift. The position supervises Recovery Support Staff and clients, supports treatment operations, maintains facility and client documentation, and helps ensure compliance with applicable policies, procedures, and regulations. The Facility Manager supervises Recovery Support Staff, including hiring, scheduling, training, and regular supervision. The role supports a safe and therapeutic treatment environment, oversees facility operations and security, assists with incident investigations and emergency drills, and facilitates groups or individual counseling as appropriate. The position also provides on-call support, covers shifts as needed, and transports patients to off-site appointments and activities. This role reports to the Operations Manager. It requires a high school diploma or equivalent and either registration or certification as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS), depending on the facility manager classification. Candidates must have three years of experience in a co-occurring residential or outpatient treatment setting and two years of supervisory experience in such a setting. A valid California driver’s license, proof of automobile insurance, a safe driving record, and current TB clearance are required. Spanish bilingual ability is preferred.

Requirements

High school diploma or equivalent.
For the Registered Facility Manager classification: registration as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS).
For the Certified Facility Manager classification: certification as an Alcohol and Drug (AOD) Counselor recognized by the Department of Health Care Services (DHCS).
Three years of experience working in a co-occurring residential or outpatient treatment setting.
Two years of supervisory experience in a co-occurring residential or outpatient treatment setting.
Maintain a valid California driver’s license, proof of automobile insurance, and a safe driving record in accordance with Phoenix House policy.
Maintain a valid credential during employment if required for the position.
Obtain TB test clearance and update it annually.
Proficiency in MS Office systems and ability to use an electronic healthcare record.
Ability to establish and maintain effective working relationships and communicate effectively orally and in writing.
Ability to work effectively in a fast-paced, changing environment and consistently enforce appropriate patient boundaries.
Ability to model positive behavior and demeanor; understand addiction, co-occurring models, treatment modalities, patient development, and family systems.
Strong time-management and organizational skills; flexibility, problem-solving, self-direction, customer-service orientation, and collaboration.
Ability to engage with and build rapport with patients and families from varied backgrounds.
Stress tolerance and ability to work in rural and/or urban environments and participate in client treatment outcomes.
Ability to work in a constantly changing environment and demonstrate memory and learning skills.
Emotional intelligence, including crisis intervention ability.
Ability to lift and move objects weighing up to 25 pounds, with or without assistance.
Ability to conduct First Aid and CPR in an emergency.
Undergo regular health screenings, including TB testing, COVID testing, and vaccinations as applicable.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Interview and hire Recovery Support Staff for all shifts.
Provide day-to-day supervision of Recovery Support Staff and clients.
Conduct spontaneous and unscheduled attendance and review of treatment components.
Assist the Operations Manager in maintaining facility safety, security, and efficiency.
Conduct contraband searches in accordance with policies and procedures.
Provide client supervision in a safe, therapeutic setting.
Document room, bed, and facility checks as required.
Assist with scheduling required fire, earthquake, and other drills, and document them appropriately.
Assist with and conduct investigations of major incidents in the community as necessary.
Schedule adequate direct-care staffing in accordance with state and federal compliance guidelines.
Maintain timely and accurate documentation in staff logs, client charts, facility forms, and reports.
Document notes, occurrences, and incidents in the Electronic Health Record by the end of each shift as required.
Attend supervisor, staff, and other meetings; lead team meetings as needed.
Conduct and document regular supervision with direct reports.
Prepare corrective action plans for staff when necessary.
Participate in and facilitate shift changes, ensuring incidents are documented, facilities and cabinets are secure, supplies are stocked, and keys and property are accounted for.
Report and check for damage, safety issues, and other program or facility concerns.
Support the Operations Manager in training staff on the substance abuse treatment method and provide on-the-spot job support and training.
Facilitate routine groups and/or individual counseling with patients and maintain records according to documentation guidelines.
Prepare supervisory reports and documentation accurately and on time.
Prioritize work requirements and maintain department output quality.
Implement new programs and procedures in coordination with the management team.
Promote clear, direct, and healthy staff communication and maintain positive relationships with staff, residents, parents, and agency contacts.
Provide on-call support for Recovery Support Staff and cover shifts as needed.
Ensure training compliance for self and Recovery Support Staff.
Conduct and oversee facility drug testing in accordance with Phoenix House policy and clinical need.
Ensure compliance with the daily schedule, group fidelity, and related documentation.
Transport patients to off-site appointments, outings, and other requested activities or events, following travel and transport policies and procedures.
Adhere to and promote the Phoenix House Mission, Vision, and Values and act as a role model.
Perform other duties as assigned.