Store Manager - Victorville Ca

Dollar General•Victorville, CA

1d•Onsite

About The Position

The Store Manager is responsible for managing store employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role oversees employee hiring, training, performance, and compliance, and helps ensure the store is staffed and opened and closed properly. The manager also monitors operating results, inventory, merchandise presentation, cash controls, customer service, and store safety and cleanliness. The position requires following company policies and procedures, maintaining accurate records and paperwork, ensuring employees have the tools needed for their work, and regularly handling store-opening and closing duties. The manager personally opens the store at least twice per week and closes it at least twice per week. The role involves frequent standing, walking, bending, stooping, kneeling, handling merchandise and equipment, and lifting. Regular driving using personal transportation is required for bank deposits, with occasional travel to management meetings and other Dollar General stores.

Requirements

Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling, cashier accountability, and deposit control.
Ability to perform IBM cash register functions and generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
Good organizational skills and attention to detail.
Ability to solve problems and handle varied situations where limited standardization exists.
Ability to align actions and decisions with Dollar General values, support others’ potential, and serve as a liaison between corporate and store employees.
Ability to foster cooperation, communicate tactfully and directly, remain responsive to customer needs, and continually develop staff.
Ability to apply basic retail principles, including ordering cycles, peak inventories, and merchandise flow.
High school diploma or equivalent strongly preferred.
One year of retail management experience preferred.
Frequent walking and standing; frequent bending, stooping, and kneeling.
Frequent handling of merchandise and equipment, including hand-held scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats.
Frequent lifting of up to 40 pounds and occasional lifting of up to 55 pounds.
Occasional ladder climbing.
Regularly drive and provide personal transportation for bank deposits; occasional driving to meetings and other stores.

Nice To Haves

High school diploma or equivalent.
One year of management experience in a retail environment.
Bilingual Spanish ability may be preferred at certain store locations.

Responsibilities

Recruit, select, hire, train, and retain qualified employees in compliance with labor laws and company policies.
Ensure the store is properly staffed and opened and closed each day; personally open and close the store at least twice per week.
Conduct performance evaluations, identify performance gaps, provide counseling or other solutions, and address issues up to and including termination.
Recommend employee pay rates and advancement; communicate performance, conduct, and safety expectations.
Coordinate meetings and events that promote safety, security, and adherence to policies.
Review operating statements to identify business trends, expense-control opportunities, potential shrink, and errors.
Manage ordering and inventory, review ordering plans and seasonal direction weekly, and follow up on replenishment and cycle counts.
Oversee the staging, stocking, storage, and presentation of merchandise in accordance with company practices, including appropriate use of fixtures, pricing, and signage.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Protect the financial integrity of the store through cashier accountability, key control, security practices, and cash-control procedures.
Provide leadership in delivering superior customer service.
Maintain a clean, organized, safe, and secure working and shopping environment.
Ensure the store has the tools needed to perform required tasks.
Ensure employee compliance with company policies and procedures, including the Standard Operating Procedures manual, Employee Handbook, and company communications.
Complete paperwork and documentation according to guidelines and deadlines.
Drive to make bank deposits and occasionally attend management meetings or visit other Dollar General stores.