Facility Manager, Airport Operations
About The Position
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Requirements
- At least two (2) years managerial experience
- Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
- Excellent oral and written communication skills
- Communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Maintain positive relationship with client representatives
- Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
- Front-line management experience along with recruiting and staffing responsibilities
- Must be able to handle multiple priorities simultaneously
- Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training
Responsibilities
- Oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards.
- Assuring each airline client and traveling passenger remains highly satisfied with our service.
- Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
- Maintain records on company technology and required airline materials
- Monitor, observe, coach and document the day-to-day activities of the operation and employees
- Ensure corporate and area management are informed of any deficiencies
- Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
- Respond to clients as well as corporate inquiries timely and effectively
- Schedule and staff a busy 365 day a year operation
- Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
- Monitor and manage payroll to ensure accuracy
- Facilitate and provide proactive customer/guest service
- Create a team-oriented environment with positive employee morale
- Identify and correct problems pertaining to productivity, standards and efficiency
- Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
- Understand where applicable union contracts and develop effective working relationship with local labor unions
- Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
