Facility Maintenance Manager

99 Ranch Market•Union City, CA

2d•Onsite

About The Position

The Facility Maintenance Manager oversees repair, maintenance, and preventive maintenance programs across multiple 99 Ranch Market locations in an assigned region. The role ensures timely resolution of maintenance requests, effective vendor management, budget control, regulatory compliance, and consistent facility standards. It supervises Maintenance Coordinators and collaborates with Store Operations, Finance, Risk & Compliance, and external service providers to support safe, efficient, and uninterrupted store operations. The manager plans and coordinates maintenance across retail locations; prioritizes requests by urgency, safety risk, and business impact; conducts or coordinates inspections; and oversees work orders, purchase orders, invoices, expense tracking, and maintenance records. The position develops preventive maintenance programs and procedures, coordinates scheduled work with store management, and reports monthly on activities, response times, outstanding issues, and service performance. The role manages third-party vendors and contractors, evaluates their performance and pricing, reviews completed work, and resolves quality and billing concerns. It partners with internal teams on safety, compliance, hazards, equipment failures, and emergency response, and supports compliance with applicable OSHA, ADA, and other facility safety requirements. The manager supervises and trains Maintenance Coordinators, monitors workload and service quality, and works cross-functionally to resolve facility issues. It also supports the Maintenance Director with planning, budgeting, scheduling, team development, reporting, process improvements, special projects, and other departmental initiatives. The position is full-time, based at 2931 Faber Street, Union City, California, with approximately 50% travel to assigned locations. The regular schedule is Monday through Friday, 9:00 AM–5:30 PM. Availability outside regular hours, including weekends and holidays, may be required for urgent maintenance matters. Work takes place in office and retail-store environments, including facility inspections and exposure to typical facility conditions such as noise, varying temperatures, refrigeration areas, and mechanical equipment.

Requirements

At least 5 years of experience in facilities maintenance, property operations, or maintenance management.
Experience managing maintenance vendors, service contractors, repair budgets, and preventive maintenance programs.
Working knowledge of HVAC, refrigeration, plumbing, electrical, and other building systems.
Familiarity with applicable OSHA, ADA, and general facility safety requirements.
Strong organizational, problem-solving, communication, vendor negotiation, and cost-management skills.
Ability to manage multiple priorities, coordinate simultaneous service requests, and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to communicate effectively with store management, vendors, contractors, and cross-functional teams.
Ability and willingness to travel regularly to assigned store locations; travel is approximately 50%.
Must be authorized to work in the United States.
Ability to work at a desk and use a computer for extended periods; stand, walk, and conduct facility inspections; and safely access store facilities, maintenance areas, and equipment locations.
May occasionally need to lift or move items weighing up to 50 pounds, with appropriate assistance or equipment when necessary.

Nice To Haves

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field; equivalent relevant experience may be considered.
Experience supporting multiple retail, grocery, restaurant, or commercial locations.
Experience with maintenance work-order or ticketing systems, SAP, or similar ERP/CMMS platforms.
Experience supervising maintenance coordinators or facilities support teams.

Responsibilities

Plan, coordinate, and oversee repair and maintenance activities across assigned retail locations in accordance with company standards and approved budgets.
Prioritize maintenance requests based on operational urgency, safety risks, and business impact, and ensure timely resolution of routine repairs, urgent requests, and emergencies.
Conduct or coordinate facility inspections and identify maintenance needs and corrective actions.
Oversee maintenance service tickets, purchase orders, invoices, expense tracking, documentation, and work-order records through service ticket systems, SAP, and other applicable platforms.
Monitor maintenance expenses, review vendor quotations, identify cost-efficiency opportunities, process invoices, and resolve vendor payment discrepancies.
Develop and implement preventive maintenance programs to reduce equipment failures, minimize operational disruptions, and extend equipment life.
Establish maintenance procedures and guidelines for Store Managers and coordinate scheduled work to minimize business interruptions.
Provide monthly updates to Store Operations on maintenance activities, ticket response times, outstanding issues, and service performance.
Coordinate and manage third-party vendors and service contractors; evaluate response times, workmanship, pricing, and adherence to company standards.
Review completed work, resolve service quality concerns and billing discrepancies, and maintain working relationships with vendors and contractors.
Partner with Risk & Compliance and Store Operations on facility safety concerns, equipment inspections, emergencies, and compliance with applicable requirements.
Coordinate corrective actions for facility hazards, equipment failures, and compliance issues, and help restore safe store operations during urgent situations.
Supervise and support Maintenance Coordinators with service requests, vendor communications, and maintenance follow-up.
Train and guide team members on maintenance procedures, service ticket systems, SAP processes, and operational standards.
Monitor team workload, response times, and service quality, and collaborate with Store Managers, Operations, Finance, and other departments to resolve facility issues.
Support the Maintenance Director with maintenance planning, budgeting, scheduling, and team development.
Monitor maintenance spending, service performance, and outstanding repair activities; prepare operational reports and recommend process, efficiency, and cost-management improvements.
Assist with special maintenance projects and other departmental initiatives as assigned.
Travel regularly to assigned store locations and be available for urgent maintenance matters outside regular business hours when necessary.