Facility Maintenance Manager

AMC Theatres•Hickory, NC

2d•$20 - $21

About The Position

The Facility Maintenance Manager takes ownership of theatre facilities and leads behind-the-scenes work to create a safe, clean, and welcoming environment while supporting the guest experience. The role oversees facility maintenance, repairs, inspections, safety compliance, supplies, vendor work, and the performance of team members completing facility tasks. The manager develops and executes facility improvement plans, coordinates with the General Manager and janitorial staff on walkthroughs, and works with approved vendors when repairs exceed the theatre team’s capabilities. The role also models AMC’s Values, company policies, appearance standards, and professional leadership expectations, while supporting associate hiring, onboarding, training, development, and performance engagement.

Requirements

Must be at least 18 years old; location-specific age requirements may also apply.
Six months of supervisory or commensurate leadership experience.
Ability and mechanical aptitude to safely troubleshoot and perform basic facility repairs, including painting, wallpapering, carpeting, and plumbing.
Ability to safely use chemicals and basic tools to complete theatre equipment repairs and maintenance.

Nice To Haves

Demonstrated mechanical aptitude.
Intermediate to advanced proficiency in building trades, including painting, wallpapering, plumbing, seating, and equipment repair.
Administrative and follow-up skills to support successful maintenance and repair programs.
Ability to work efficiently and independently and prioritize needs with limited direction.
Detail orientation and strong organizational skills.
Previous experience managing vendors and budgets.
Strong communication and interpersonal skills.
Ability to negotiate positive outcomes with vendors, guests, and theatre team members.
Proficiency with Microsoft Office Suite and technology platforms used in facility management.
Demonstrated analytical, planning, and problem-solving skills.
Ability to listen, communicate, and work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners in a fast-paced environment.

Responsibilities

Work safely with tools and equipment and monitor theatre associates’ safety compliance.
Follow the Health and Safety section of AMC’s Standard Operating Procedures.
Maintain life safety systems and ensure work orders are completed well before scheduled inspections.
Conduct daily and weekly interior and exterior facility inspections and identify repairs, maintenance, and cleaning needs.
Prioritize repairs, maintenance, and cleaning to keep facilities clean, safe, and in good repair.
Order and maintain appropriate quantities of parts and supplies for timely repairs and maintenance.
Follow up on work completed by the theatre team to ensure it is timely and properly completed.
Confirm vendor work orders are completed properly and approve invoices promptly.
Maintain an accessible, priority-ordered list of facility repairs for theatre management.
Complete other functions and assignments as directed by the General Manager or Senior Manager, where applicable.
Maintain regular and reliable attendance according to AMC’s Management Work Schedule Policy.
Develop and execute strategic facility action plans for continuous improvement.
Identify qualified associates to train and assist with cleaning, repairs, and maintenance; delegate appropriate facility tasks.
Schedule and conduct routine facility walkthroughs with the General Manager to review facility condition.
Schedule and conduct routine walkthroughs with janitorial staff to review cleanliness, equipment condition, and supply stocking.
Meet vendors before facility repairs to clarify the requested scope of work, including HVAC, plumbing, electrical, and concession equipment work.
Coordinate with approved AMC vendors and submit work orders for repairs beyond the theatre team’s capabilities.
Uphold AMC’s Business Practice Standards and company policies and procedures.
Model AMC’s Values through professional, positive leadership, ownership, and integrity.
Follow AMC’s appearance standards, including Wardrobe 101.
Foster an inclusive environment where everyone feels welcomed, valued, and respected.
Address concerns promptly and directly and speak up to support a safe, respectful, accountable environment.
Lead teams and use available resources to meet goals and deliver a strong guest and team experience.
Guide and develop crew and supervisors so they can perform their roles with excellence and confidence.
Communicate and collaborate effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners in fast-paced, high-volume settings.
Participate in hiring, onboarding, training, and performance engagement, ensuring associates have the tools to succeed.
Take initiative in completing a training and development plan and prepare for continued leadership opportunities.

Benefits

Accrued vacation and absentee time.
Premium pay for working on 12 company-designated holidays.
Comprehensive medical, dental, and vision coverage.
Free, confidential access to the Employee Assistance Program (EAP).
401(k) match.
Daily free popcorn and discounts on food and drinks, excluding alcoholic beverages.
Special savings on AMC gift cards.
Free movies at any AMC nationwide and up to two friends-and-family movie passes.
Opportunities to build communication, leadership, and time management skills.
Career advancement paths.