Facility Lead

Goodwill Industries of the Inland Northwest•Moscow, ID

2d•Onsite

About The Position

The Facility Lead assists Facility Management with the operations of a Goodwill retail facility, following specific guidelines and working with minimal supervision. The role may oversee facility operations in the absence of Facility Management, including directing personnel, ensuring transactions are accurately rung and reported, and ensuring donated goods are appropriately processed. The position requires open availability, including nights and weekends, and driving for company business. A valid driver’s license, clean driving record, proof of personal auto insurance, and passing driver record and background checks are required. The Facility Lead manages at least two subordinate employees who oversee the daily work of at least three employees in the Retail Store and Production Processing Departments, depending on the location. The role supports customer and donor service, employee training and evaluation, safe and orderly facility operations, recordkeeping, cash handling and security, production quality, and financial performance. It also works collaboratively with Workforce and Family Services to provide participant services and complies with Goodwill policies, employment practices, confidentiality requirements, and applicable health, safety, fire, and regulatory standards.

Requirements

High school diploma or general education degree (GED).
At least six months of related experience and/or training.
Valid driver’s license, clean driving record, and proof of personal auto insurance.
Must pass a driver record check and background check.
Open availability, including nights and weekends.
Ability to follow Goodwill directives, rules, policies, procedures, and departmental and organizational standards.
Ability to work with minimal supervision.

Responsibilities

Provide outstanding customer service and assist customers and donors in a timely, courteous manner.
Ensure employees’ work meets quality and quantity standards.
Keep the facility and surrounding premises neat, clean, orderly, and free of safety hazards.
Ensure employees understand and follow safety procedures; comply with Goodwill safety procedures and applicable health, safety, and fire standards and regulations, including WISHA and OSHA.
Train and evaluate employees in a thorough, organized, and timely manner, including conducting individual and group training sessions.
Manage personnel assigned to the store and maintain open communication at all levels of the facility.
Maintain all store records.
Operate the facility in the absence of Facility Management, including directing facility personnel, ensuring transactions are accurately rung and reported, and ensuring donated goods are processed appropriately.
Maintain production areas to support efficient operations and ensure quality control meets Goodwill’s operating standards.
Comply with Goodwill employment practices, EEO guidelines, policies, procedures, and directives.
Take corrective action to address employee performance according to policy.
Comply with cash-handling and security policies.
Maximize financial performance, identify deviations from desired results, and develop and implement corrective action plans as needed.
Work collaboratively with Workforce and Family Services to provide participant services.
Wear and maintain required Personal Protective Equipment (PPE).
Maintain agency confidentiality; confidentiality violations are cause for immediate dismissal.
Perform other duties as assigned.
Drive for company business as required.