Facility Customer Service Coordinator

Sherwin-Williams • Elkhart, IN

2d • $18 - $23 • Onsite

About The Position

The Facility Customer Service Coordinator works closely with customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The position supports current and potential customers, handles inquiries, and determines product needs to contribute to business growth.

The role is based at 4751 Green Court, Elkhart, Indiana, and is full-time, Monday through Friday on the first shift. Compensation is $18.00 to $23.11 per hour. The position involves contact with employees and access to heavy machinery, proprietary information, raw materials, finished merchandise, and other valuable items. A criminal history review is considered necessary to protect the business, its operations and reputation, and the safety of staff, employees, and vendors.

The role also involves physical handling of products, including retrieving materials from shelves and floor stacks and lifting and carrying up to 50 pounds frequently and up to 100 pounds occasionally, with or without reasonable accommodation.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future sponsorship for employment visa status.
• Be able to read, write, comprehend, and communicate in English.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 100 pounds occasionally.
• Have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

• Associate's degree or higher in Business, Sales, or Marketing.
• At least one year of experience working as a Facility Coordinator.
• At least three years of work experience in customer service, retail, or sales.
• At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
• Previous work experience selling paint and paint-related products.
• Prior work experience operating tinting or color-matching equipment.

Responsibilities

• Address customer inquiries by telephone and email, providing accurate information about products and their applications.
• Ensure high levels of customer satisfaction through excellent service.
• Build positive relationships with customers.
• Intake, process, and verify customer orders to ensure they are completed and documented accurately.
• Build and maintain knowledge of all products to make effective customer recommendations.
• Act as a liaison between customers, sales representatives, and store staff.
• Comply with policies and procedures, including those related to safety, loss prevention, and security.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Assist with moving and loading products.
• Operate batch tinting equipment as needed.

Benefits

• A range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting; eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed