Facility Customer Service Coordinator

Sherwin-Williams•San Leandro, CA

5d•Onsite

About The Position

The Facility Coordinator works closely with customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The position supports business growth by assisting current and potential customers, handling inquiries, and determining product needs. Duties may involve interacting with employees, operating heavy machinery, and accessing proprietary information, raw materials, finished merchandise, or other valuable items. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of staff, employees, and vendors. The role is located at 1033 Montague Street, San Leandro, CA 94577. The schedule is full-time, Monday through Friday, 7:00 a.m. to 3:30 p.m.; seasonal work is not available. Compensation is $22.15–$28.70 per hour.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 100 pounds.
At least one year of work experience in customer service, retail, or sales.

Nice To Haves

Associate's degree or higher in Business, Sales, or Marketing.
At least one year of experience working as a Facility Coordinator.
At least three years of work experience in customer service, retail, or sales.
At least one year of work experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
Previous work experience selling paint and paint-related products.
Prior work experience operating tinting or color-matching equipment.

Responsibilities

Address customer inquiries by telephone and email, providing accurate information about products and product applications.
Ensure high levels of customer satisfaction through excellent service.
Build positive relationships with customers.
Intake, process, and verify customer orders to ensure accurate completion and documentation.
Build and maintain knowledge of products to make effective customer recommendations.
Act as a liaison between customers, sales representatives, and store staff.
Follow policies and procedures, including those relating to safety, loss prevention, and security.
Follow quality service standards and comply with procedures, rules, and regulations.
Assist with moving and loading product.
Operate batch tinting equipment as needed.