Facility Customer Service Coordinator
About The Position
The Facility Coordinator works closely with customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role supports business growth by serving current and potential customers, handling inquiries, and determining product needs. It is based at 1033 Montague Street, San Leandro, California, and is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m. Seasonal work is not available. The position involves contact with other employees, operation of heavy machinery, and access to proprietary information, raw materials, finished merchandise, and other valuable items. Such access may be supervised or unsupervised. Sherwin-Williams states that it conducts a criminal history review to protect its business, operations, reputation, and the safety of its staff, employees, and vendors.
Requirements
- Be at least 18 years of age.
- Be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
- Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 100 pounds occasionally.
- Have at least one year of work experience in customer service, retail, or sales.
Nice To Haves
- An associate's degree or higher in Business, Sales, or Marketing.
- At least one year of experience working as a Facility Coordinator.
- At least three years of work experience in customer service, retail, or sales.
- At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
- Previous work experience selling paint and paint-related products.
- Prior work experience operating tinting or color-matching equipment.
Responsibilities
- Address customer inquiries by telephone and email, providing accurate information about products and product applications.
- Ensure high levels of customer satisfaction through excellent service.
- Build positive relationships with customers.
- Intake, process, and verify customer orders to ensure they are completed and documented accurately.
- Build and maintain knowledge of all products to make effective customer recommendations.
- Act as liaison between customers, sales representatives, and store staff.
- Ensure compliance with policies and procedures, including safety, loss prevention, and security.
- Follow quality service standards and comply with procedures, rules, and regulations.
- Assist with moving and loading product.
- Operate batch tinting equipment as needed.
Benefits
- Sherwin-Williams describes benefits and flexibility intended to support health and well-being, and refers candidates to its benefits website for a general description of offerings potentially available to employees.
- The company describes benefits that may include retirement, health care, well-being, and commute-related offerings; specific eligibility and offerings are available through the benefits website.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
