Facility Customer Service Coordinator

Sherwin-Williams•Elkhart, IN

2d•Onsite

About The Position

The Facility Customer Service Coordinator works closely with customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The position supports current and potential customers, handles inquiries, and determines product needs to contribute to business growth. The role is located at 4751 Green Court, Elkhart, Indiana 46516. It is full-time, Monday through Friday, on the first shift, with compensation of $18.00 to $23.11 per hour. Duties include contact with other employees, operating heavy machinery, and access to proprietary information, materials, merchandise, and other items of value. A criminal-history review is required to protect the business, its operations and reputation, and the safety of staff, employees, and vendors.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must be able to read, write, comprehend, and communicate in English.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 100 pounds.
Must have at least one year of work experience in customer service, retail, or sales.

Nice To Haves

Associate degree or higher in Business, Sales, or Marketing.
At least one year of experience working as a Facility Coordinator.
At least three years of work experience in customer service, retail, or sales.
At least one year of experience using material-handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, or conveyor belts.
Previous work experience selling paint and paint-related products.
Prior work experience operating tinting or color-matching equipment.

Responsibilities

Address customer inquiries by telephone and email, providing accurate information about products and applications.
Ensure high levels of customer satisfaction through excellent service.
Build positive relationships with customers.
Intake, process, and verify customer orders to ensure accurate completion and documentation.
Build and maintain product knowledge to make effective recommendations.
Act as a liaison between customers, sales representatives, and store staff.
Follow policies and procedures for safety, loss prevention, and security.
Follow quality service standards and comply with procedures, rules, and regulations.
Assist with moving and loading product.
Operate batch tinting equipment as needed.