Facility Collector - Ancillary & Primary Care Services

HealthDrive•Framingham, MA

20h•Hybrid

About The Position

HealthDrive is seeking a full-time Facility Collector to join their team. The primary responsibility of this role is the timely collection and resolution of outstanding facility balances related to ancillary and primary care services. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage high-volume account follow-up. This position requires comfort with learning new billing and invoicing systems, professional communication with facility representatives, and accurate documentation of collection activities. The hourly pay rate is $20.00. This is an in-person role, 5 days a week, at the Framingham, MA office, with the possibility of 1-2 remote days after training. The office is conveniently located off Route 9, near routes 90 and 495, in a modern space with an on-site workout center.

Requirements

High school diploma or equivalent required; associate degree preferred.
Previous collections, medical billing, accounts receivable, or healthcare administrative experience preferred.
Experience working with ancillary healthcare services, primary care, or skilled nursing facility billing is a plus.
Strong computer skills with the ability to quickly learn new systems and software.
Excellent verbal and written communication skills.
Ability to work independently in a fast-paced, high-volume environment.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office, particularly Outlook and Excel.

Nice To Haves

Associate degree preferred.
Previous collections, medical billing, accounts receivable, or healthcare administrative experience preferred.
Experience working with ancillary healthcare services, primary care, or skilled nursing facility billing is a plus.

Responsibilities

Generate and distribute facility invoices using internal billing and accounting systems.
Learn and navigate new software platforms and billing tools efficiently.
Conduct high-volume outbound collection calls to facilities regarding outstanding balances.
Follow up consistently on unpaid invoices and aging accounts receivable balances.
Communicate professionally with facility staff regarding billing discrepancies, payment status, and account resolution.
Document all collection activity, account updates, and communication notes accurately within company systems.
Research and resolve billing issues, payment delays, and account discrepancies.
Maintain organized tracking of assigned accounts and follow-up schedules.
Collaborate with internal departments including billing, operations, and clinical teams to support account resolution.
Meet productivity expectations for call volume, documentation, and collection follow-up timelines.
Maintain confidentiality and compliance with HIPAA and company policies.