Patient Service Ancillary Services Admitting

Salem Clinic P C • Salem, OR

9h • $20 - $26 • Onsite

About The Position

Our Patient Service Admitting (receptionists) are an important part of the Salem Clinic family! They are the first person a patient communicates with when arriving for scheduled appointments, urgent care, laboratory or imaging services. The environment is professional and supportive; no two days are the same. This is a part-time opening at Salem Clinic Main.

Requirements

• High School Diploma or equivalent.
• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to perform data entry in Electronic Health Record (Allscripts), Patient Management System (Centricity), Laboratory Information System (LIS) and Radiology PAC’s (CLSA).
• Ability to communicate clearly, professionally, and courteously.
• Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.
• Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts and available for weekend rotation and holidays.
• Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
• Ability to work independently and as a team participant.

Nice To Haves

• One year work experience in a fast paced medical office setting.
• Knowledge of medical terminology desirable.
• Previous experience with cash handling, word processing and using computers.
• Detail oriented and organizational skills.
• CPR certification.

Responsibilities

• Greets, instructs, directs, and schedules patients and visitors.
• Serves as liaison between patient and medical support staff.
• Answers phones, makes appointments and takes messages for patients.
• Enters lab and radiology orders in EHR and/or LIS and CLSA; sample handling.
• Performs a variety of procedures and duties associated with Primary Care, Urgent Care, Lab and Radiology.
• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Obtain referrals if needed for coordination of insurance benefits.
• Make appointments for patients per protocol, ability to explain procedure prep in an understandable manner to patients.
• Check in patients, verify and update necessary information in the medical record.
• Input pertinent demographics, insurance information, and appointment data into automated appointment system and on patient processing documents as needed.
• Use of electronic health record system, LIS and CLSA.
• Refer patients to Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time.
• Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Answer telephones promptly and courteously, identifying yourself to callers.
• Ability to work with a computer and view screen for long periods.
• Cover Holidays that fall within days scheduled when Urgent Care is open.
• Serve as mentor to new staff and students as assigned.
• Perform other duties as requested.
• Make policy or procedure recommendations to Team Leader/Supervisor/Director.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on-going basis.

Benefits

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED