The Village at Sage Street - Full-Time, Overnight Facility Assistant

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

13d•$21 - $21•Onsite

About The Position

The Village at Sage Street is seeking a full-time, overnight Facility Assistant to join their team in Reno, Nevada. This role is crucial for providing compassionate and professional services to tenants in a safe, non-judgmental environment. The Village serves working individuals earning minimum wage or those with other income sources like social security or disability, offering a low-income housing option. The Facility Assistant will be responsible for ensuring the quality of service, maintaining security, performing housekeeping and janitorial tasks, and supporting tenants and staff. This position operates on an overnight shift from 12:00 am to 8:00 am.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to tenants without ethnic or social prejudices.
General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities.
Ability to utilize a range of interventions to work with tenants with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
CPR and First Aid training within ninety (90) days of employment, re-certification as necessary.
TB testing annually.
Teamwork skills
Oral and written communication skills
Ability to de-escalate crises and assist tenants and staff in emergencies
Organizational skills
Analytical and decision-making ability
Maintenance, housekeeping, and janitorial skills

Responsibilities

Assure quality service in a safe, non-judgmental manner to all tenants compassionately and professionally, as it relates to the specific program objectives.
Provide supportive interaction with tenants and team members.
Assess tenants’ needs.
Support the safety and integrity of all tenants.
Perform all work duties as required.
Integrate with clients, maintain security, and perform housekeeping and janitorial tasks.
Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.
Provide “awake” shift coverage and maintain grounds security at all times.
Conduct hourly safety and security checks during designated periods.
De-escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary.
Maintain daily reports to provide statistical information.
Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc.
Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county.
Respond to all tenant questions and concerns.
Perform clerical duties on shift, i.e., answer the telephone, record messages, and file as necessary.
Maintain clear, thorough, routine communication with all tenants.
Respond to lockouts.
Support the Volunteers of America staff in implementing policies and procedures.
Role model positive behavior.
Document and report all tenant concerns and/or infractions that can impact the program’s security.
Complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and inform management of any purchasing needs.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with on-site staff, Community Administrator, Administrative Assistant, service providers, and external county/state/city program representatives as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Community Administrator in department orientation and training of new employees as requested to ensure quality work outcomes.
Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for tenants and personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.