About The Position

The Facilities Technician 2 helps lead a team responsible for providing a safe, well-maintained store environment for Nordstrom customers and employees. The role supports the Facility Manager in keeping stores ready for business and maintaining HVAC, vertical transportation, restaurants, entries and signs, and other building systems. The technician responds to break-fix and on-demand requests, performs advanced troubleshooting, and helps delegate work orders. The position supports multiple Nordstrom Stores and Nordstrom Rack locations within a business node. As a lead technician, this role performs and coordinates preventive maintenance and repairs, monitors building controls and equipment, and mentors and trains other technicians. It also supports store and vendor meetings, administrative tasks, parts inventory, contractor coordination, and accurate maintenance records. The position requires responding to location emergencies and following applicable safety procedures, codes, regulations, and company directives.

Requirements

  • High school diploma or GED.
  • Five to seven years of hands-on facilities experience, with an emphasis on mechanical maintenance.
  • Five or more years of experience conducting predictive and preventive maintenance procedures.
  • Five or more years of work experience involving HVAC and refrigeration, carpentry, plumbing, electrical, and mechanical skills used for facilities and equipment repairs.
  • Ability to troubleshoot basic input and output functions, including low-voltage signal tracing and logical-device troubleshooting.
  • Ability to work without supervision and meet multiple deadlines.
  • Effective written and verbal communication skills and ability to communicate comfortably with all organizational levels.
  • Strong commitment to safe, customer-focused facilities support and a high level of self-motivation.
  • Intermediate ability to use Microsoft Office programs and applications.
  • Previous experience with a computerized maintenance management system and an ordering system such as Coupa.
  • Knowledge of computer networking systems and infrastructure.
  • Experience with electromechanical operation and maintenance.
  • Ability to maintain a flexible schedule; days, evenings, weekends, and off-hours may be required.
  • Ability to stoop, stand, walk, and climb stairs or ladders, and to lift or carry loads of 50 pounds or more, with or without reasonable accommodation.

Nice To Haves

  • Associate degree or higher from a vocational school or college.
  • Project management experience.

Responsibilities

  • Lead and perform on-demand work and planned monthly, quarterly, semi-annual, and annual preventive maintenance on critical and non-critical equipment.
  • Troubleshoot electrical and mechanical problems related to store operations.
  • Operate and monitor building controls, building systems, and associated equipment; troubleshoot EMCS alarms and verify proper building operation.
  • Lead equipment and building rounds and readings, and identify, mitigate, and report equipment or building-system malfunctions.
  • Perform manual labor, including loading, unloading, lifting, and moving materials.
  • Assist with administrative tasks, including ordering parts, creating purchase order numbers, managing vendors, and attending job or project meetings.
  • Promote a safe working environment by following safety procedures, including lockout/tagout, PPE, ergonomics, working-at-heights, and machine-guarding requirements.
  • Represent the facilities business in place of the Facility Manager by attending store, vendor, and project meetings and documenting and sharing outcomes.
  • Complete and document preventive maintenance routines, and delegate and mentor other technicians to support accurate system work.
  • Assist the Facility Manager with technical training of new employees on equipment and building systems.
  • Respond to location emergencies.
  • Update the computerized maintenance management system as needed to maintain maintenance procedures and accurate equipment histories.
  • Maintain adequate parts inventory and order items as necessary.
  • Communicate, coordinate, and assist with work performed by outside contractors, vendors, and property managers or landlords.
  • Comply with applicable codes, regulations, governmental agency requirements, and company directives related to building operations and work safety.

Benefits

  • Medical, vision, and dental coverage.
  • Retirement benefits, including a 401(k).
  • Paid time away, including PTO accruals and holidays.
  • Life insurance and disability coverage.
  • Merchandise discount.
  • Employee Assistance Program resources.
  • May be eligible for performance-based incentives or bonuses.
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