Facilities Systems Manager

Embry-Riddle Aeronautical University • Prescott, AZ

10d • Onsite

About The Position

Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Facilities Systems Manager for its Facilities Management team at the Prescott, Arizona campus. The role manages the university’s Integrated Workplace Management System (IWMS), AssetWorks, including AiM and GO, in support of facilities operations, work order management, preventive maintenance, asset tracking, and reporting.

The manager is the primary point of contact for Facilities personnel and Information Technology regarding the IWMS. The position oversees Service Center operations, ensuring maintenance requests are entered, tracked, and dispatched accurately and that customer service standards are maintained. The role also provides system training, coordinates software updates and troubleshooting, supports space management data, and supervises Service Center staff and student employees. The successful candidate collaborates with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and support university facilities services.

Requirements

• Associate degree or completion of a postsecondary program of at least 18 months, preferably in Business Administration or a related field.
• One to three years of related work experience in database management, customer service, or a related area.
• Two years of experience with Facilities Management IWMS or CMMS may substitute for the associate degree requirement.
• Proficiency in Microsoft Office Suite, business software, and IWMS applications.
• Strong attention to detail and commitment to maintaining accurate records and system data.
• Ability to work independently, take initiative, and manage responsibilities within established deadlines.
• Excellent written and verbal communication skills.
• Demonstrated commitment to providing excellent customer service.
• Ability to manage multiple tasks, analyze information, follow instructions, and exercise sound judgment.
• Ability to establish and maintain effective working relationships with colleagues, customers, and other stakeholders.

Nice To Haves

• Experience with AssetWorks AiM, GO, or comparable IWMS/CMMS platforms.
• Experience supporting facilities operations, work order management, preventive maintenance, asset inventory, or service desk operations.
• Experience generating operational reports, tracking utility usage and billing, or managing timekeeping and labor-related data.
• Experience providing system training, troubleshooting application issues, and coordinating software updates with IT teams or vendors.
• Experience supervising staff or student employees.

Responsibilities

• Manage the university’s IWMS, AssetWorks, including AiM and GO, to support facilities operations, work orders, preventive maintenance, asset tracking, and reporting.
• Serve as the primary point of contact for Facilities personnel and Information Technology regarding the IWMS.
• Maintain system accuracy and coordinate preventive maintenance processes.
• Manage service requests and oversee their accurate entry, tracking, and dispatch through Service Center operations.
• Generate operational and utility reports and track labor and related costs.
• Support asset condition assessments and capital renewal planning.
• Maintain a high standard of customer service in Service Center operations.
• Provide system training and coordinate software updates and troubleshooting.
• Support space management data.
• Supervise Service Center staff and student employees.
• Collaborate with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and facilities service delivery.

Benefits

• Up to 18 days of paid leave in the first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9 or more paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
• 100% tuition coverage for the employee for one undergraduate and one graduate degree.
• Discounted tuition rates for the employee’s spouse and dependent children up to age 26.
• Employer retirement contribution of 6% of base salary and a 4% matching contribution, with no vesting period.
• First-year personal leave: 15 days for non-exempt employees or 18 days for exempt full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree