Facilities System Administrator

America First Credit Union•South Ogden, UT

1d•$28 - $38

About The Position

The Facilities Systems Administrator manages and maintains software systems used by the Facilities Management Division. The role implements system upgrades and configuration changes; manages digital reporting structures for staff and facilities; maintains asset data in software platforms; performs data analysis; supports space planning using specialized software; and administers other facilities software. The position also supports integrations between facilities platforms and enterprise or departmental systems, develops and maintains dashboards, and ensures data accuracy and governance. It provides technical support and user training, documents system processes and procedures, supports compliance, audit, and IT security requirements, collaborates with IT and facilities leadership on technology initiatives, and evaluates tools to improve operational efficiency and decision-making. The position is responsible for facilities data and asset management systems, work-order systems, and facilities control software. It coordinates asset and system information with internal departments, Accounting, vendors, service providers, technicians, and other facility stakeholders. It may also assist with new branch setups and remodels and serves as the knowledge expert for Facilities software systems.

Requirements

Five or more years of system administration experience.
Experience working with database systems for asset or information management.
Experience managing software implementations and updates.
Experience working in the ServiceNow platform or a similar system.
Project management experience involving multiple projects.
Understanding of digital workflows for enterprise operations.
Familiarity with database system functions, data entry, and data management.
Knowledge of general building maintenance practices.
Ability to read and interpret blueprints.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, OneNote, and Teams.
Valid driver’s license.
Must be bondable.
Effective supervisory abilities with multiple groups.
Strong analytical and problem-solving skills.
Well organized and able to work independently and as part of a group.
Ability to coordinate and communicate professionally with others and provide assistance as needed.
Attention to detail.

Nice To Haves

College education preferred; a bachelor’s degree or higher in Computer Science or a related field is preferred.
ServiceNow-related certifications preferred.
Project management training preferred.
Understanding of financial institution policies and practices preferred.
Supervisory experience preferred.

Responsibilities

Manage the performance of Facilities Management Division data and asset management systems.
Add new assets and update existing asset records, including furniture, finishes, HVAC equipment, safes, signage, and vehicles.
Read and analyze building blueprints to document asset information.
Maintain asset types, parts, equipment, and materials information.
Create and update asset data in centralized databases, using validation tools and mapping sequences to confirm asset integrity and location accuracy.
Manage barcode tags and numbering for facility assets and coordinate tag installation.
Coordinate with internal departments to confirm asset locations and consistency across systems.
Create and maintain asset verification reports and distribute them.
Coordinate asset updates, data changes, and budgeting with the Accounting Department.
Evaluate and update asset tracking systems to ensure they remain efficient and accurate.
Add new locations, workspaces, and department information to facility systems, and enter updates from the Space/Plan Coordinator and designers.
Verify that the work-order system is functional, current, maintained, and efficient on desktop and mobile applications.
Report discrepancies in system processes or workflows to the Facilities Management team.
Help create recurring preventive-maintenance work orders and verify that workflows operate correctly.
Assign and reassign work orders as needed.
Create reports on performance and workloads; verify technicians’ time allocation and report on time management.
Coordinate with facility technicians, space coordinators, safety officers, and departments to verify automated system processes.
Train staff on new features and collaborate with departments to validate functionality after system upgrades.
Establish and maintain effective workflows and processes for Facilities Control Software.
Work with departments, building technicians, and third-party vendors to deploy and maintain facility control software at new and existing locations.
Manage music to ensure compliance with credit union standards.
Set up and maintain remote access to facility control software and train staff in its use and basic troubleshooting.
Coordinate vendors and service providers integrating their work orders with internal systems.
Assist Credit Union personnel with system requests and issues, and work with internal departments to maintain functionality across facilities software.
Evaluate current software solutions and compare them with similar systems.
Complete onboarding and requirements for new third-party vendors and work with internal departments to establish or update procedures.
Perform assigned miscellaneous tasks, assist with new branch setups and remodels, complete assigned continuity checks and training, and serve as the knowledge expert for Facilities software systems.