Facilities Supervisor

New Destiny Housing Corporatio•New York, NY

6h•Hybrid

About The Position

Under the supervision of the Director of Property Management, the Facilities Supervisor leads and manages New Destiny Housing properties across New York City. This currently includes over 300 apartments across twelve buildings, mostly in the Bronx, but throughout the city. The Facilities Supervisor is responsible for ensuring the daily operational efficiency and maintenance of all buildings and their systems (electrical, HVAC, plumbing, and fire). The Facilities Supervisor is responsible for supervising all Building Superintendents and working alongside staff to complete projects, including handling some of the physical aspects of the work as required.

Requirements

Work closely with property management and supers to assist in ensuring the ongoing maintenance of the buildings.
Always maintains a professional demeanor. Interacts positively with others to meet organization’s objectives.
Uses the app-based program Rent Manager to update maintenance records and organize and complete work orders.
Yearly commitment to training in trauma-informed care and working with survivors of domestic violence.
Ability to communicate, manage, and complete multiple tasks at once.
Excellent customer service skills, handling matters in a courteous and timely manner.
Provide support with answering emails and phone calls pertaining to maintenance.

Nice To Haves

High School diploma or equivalent is preferred.
A minimum of 2 years working in supportive housing is preferred.
Plumbing and electrical licenses preferred.
Bilingual in both English and Spanish is strongly preferred.

Responsibilities

Manages the facilities work order portal to ensure service requests are assigned and handled in appropriate timeframes based on priority.
Oversee purchasing for all sites, managing a supplies budget for each location. Oversee the monthly inventory of supplies at each individual site.
Oversee all third-party contracted services. Manage all proposal/bid requests for large-scale projects and repairs.
Ensure compliance with all building, health, fire, and safety codes. Prevent violations whenever possible and be responsible for addressing violations fully and immediately when/if they do occur. This will include attending hearings to rectify violations such as with ECB, DOB, FDNY, DOS, and HPD.
Schedule and conduct apartment and building inspections annually. Ensure all repairs needed are scheduled and completed by the Building Superintendent and staff.
Work closely with on-site social service staff with building issues that affect the tenants and office spaces, including working together to meet tenant needs and timely communication.
Gathers footage from surveillance cameras to provide for any tenant lease violations or incidents.
Must be available for supporting building emergencies 24/7.
Handles the allocation of and determines the need for overtime assignments. Reviews timesheets with attention to accuracy, manages time leave for staff to ensure coverage.
Responsible for developing performance plans, and staff evaluations, leading disciplinary discussions and follow up with staff when necessary.
Provide guidance and instruction to staff on handling tenant interactions with a trauma-informed lens. Understand trauma-informed practices and working with domestic violence survivors.
Provide and/or arrange for staff training on building operations, government regulations, safety procedures, etc.
Monitor data and reports from New Destiny Housing, funders, and other government agencies. Prepare responses as appropriate.