Facilities Specialist

Synovus Bank•Albany, GA

About The Position

The Facilities Specialist provides hands-on maintenance support at assigned locations while coordinating and managing vendor services across a designated market. The role combines general maintenance work at predetermined locations with dispatching vendors for work orders throughout the Regional Facilities Manager’s market. The Specialist prioritizes and closes work orders, conducts quarterly site surveys, oversees vendor performance and work quality, and supports compliance, customer satisfaction, and efficient facility operations. The position works closely with the Regional Facilities Manager to build vendor relationships, establish contracts, and coordinate vendor setup in company systems. The description also includes client financial-service duties and expectations related to risk awareness, compliance, reporting suspected violations, and assisting other team members.

Requirements

High school diploma or equivalent.
At least 5 years of experience making minor or general repairs to equipment and/or facility utilities.
Knowledge of HVAC, electrical, plumbing, and general building maintenance practices.
Ability to read and interpret blueprints, manuals, technical drawings, and equipment specifications.
Strong troubleshooting and problem-solving skills.
Knowledge of applicable building, electrical, and safety codes.
Strong organizational and time-management skills.
Effective communication and customer service skills.

Responsibilities

Perform general maintenance at a predetermined set of locations within a reasonable radius.
Assist the Regional Facilities Manager in building a vendor network to cover the designated market.
Dispatch and manage outside vendors for work orders in the designated market.
Prioritize and close work orders.
Conduct quarterly site surveys of all locations to assess quality and customer satisfaction.
Work with the Regional Facilities Manager to obtain Annual Master Agreement Contracts for vendors, establishing minimum requirements and contract terms.
Assist with vendor setup in the Pinnacle AP System and provide regulatory requirements for Archer.
Ensure vendors are uniformed and display identification while on company property.
Communicate with vendors and end users to coordinate site visits.
Oversee vendor work and provide quality control.
Scope vendor work as needed and submit proposals to the Regional Facilities Manager for approval when required.
Meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Observe applicable policies, procedures, laws, regulations, and role-specific risk limits, and promptly report known or suspected violations to the appropriate company authority.
Assist other team members as needed to support distinctive service delivery.
Perform other related duties as required.