Facilities Specialist

Veradigm•Raleigh, NC

5d•Onsite

About The Position

The Facilities Specialist receives and responds to service tickets for one or more facilities, addressing repairs, environmental conditions, safety, security, seating assignments, amenities, and similar needs. The role works under light supervision, assists more senior team members with facilities projects, and ensures compliance with applicable local, state, and national regulatory requirements. This is a full-time, onsite position in the Raleigh office. The Facilities Specialist monitors the facilities queue in Jira and processes tickets accurately and promptly. The role coordinates vendors and service providers, conducts property inspections, manages office supplies and amenities, coordinates emergency response activities, and supports landlord relations and lease compliance. It also supports visitors, mail and package handling, purchasing processes, associate facilities specialists, and coordination with local contacts.

Requirements

Bachelor's degree or equivalent technical/business experience.
Very strong customer service skills.
Strong knowledge of Microsoft Office, including Word and Excel.
Strong verbal and written communication skills.
Strong knowledge of facilities operations.
Entry-level knowledge of facilities-specific regulatory requirements.
Entry-level knowledge of purchase requisitions and supporting financial software.
Ability to read and interpret floorplans and office diagrams.

Nice To Haves

Two to four years of relevant work experience.
CPR training.
First Aid training.
AED training.

Responsibilities

Monitor the facilities queue in Jira and process service tickets in a timely and accurate manner.
Coordinate facilities vendors and service providers, including obtaining quotes, scheduling service, providing site access, monitoring work, validating completion, and escalating service or performance issues when appropriate.
Conduct regular property inspections and identify and correct deficiencies.
Maintain appropriate stock of office supplies and amenities.
Coordinate emergency response activities, including evacuation drills and medical emergencies.
Liaise with the local landlord and/or property manager regarding relations, lease compliance, maintenance requests, and regulatory requirements.
Maintain the visitor system and support guest activities, including greeting and registering guests, issuing name tags, and providing guest wireless access.
Process inbound and outbound mail and packages in a timely and accurate manner.
Process purchase orders, requisitions, and invoices under minimal supervision from senior team members.
Assist associate facilities specialists when needed.
Coordinate facilities activities with local contacts for assigned facilities.
Ensure assigned facilities comply with local, state, and national regulatory requirements.
Assist more senior team members with facilities projects.