Facilities Senior Associate (Bilingual FR/EN)

Pwc Canada•Montreal, QC

1d•CA$52,600 - CA$87,700•Onsite

About The Position

The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within a dynamic and complex environment. This position demands a proactive, detail-oriented professional who can excel under pressure while delivering exceptional service. As the single point of contact for all facility-related requests, the Facilities Senior Associate will triage issues and collaborate with both internal teams and external partners to maintain a high-performing, compliant, and engaging workplace. Additionally, this role will involve implementing innovative solutions to improve operational efficiency and contributing to the development of best practices in facilities management. As a Facilities Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Act as the primary contact for all facility requests and work orders at the Montreal office. Plan, oversee, and participate in small repair and maintenance projects, while assisting with larger projects as needed. Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems. Manage the security pass card system for the local office and other offices across Canada. Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards. Oversee the Preventative Maintenance program for PwC-owned equipment. Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery. Evaluate vendor performance against established service levels and address any discrepancies promptly. Provide backup support for meeting room and event logistics, including setup and breakdown, and serve as a backup for team members. Contribute to health and safety committees, maintain technical knowledge through training, support various projects and administrative tasks, and demonstrate flexibility with working hours as needed.

Requirements

Experience in a facilities-related role with knowledge of building services, HVAC, mechanical, and electrical systems, as well as building codes.
Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook).
Exceptional organizational and time management abilities; able to prioritize and manage multiple responsibilities in a fast-paced, deadline-oriented environment.
Keen attention to detail and ability to complete tasks with limited supervision.
Strong customer/client service focus, with a commitment to delivering high-quality service, professionalism, discretion, integrity, and tact.
Excellent verbal and written communication skills, including effective listening, professional correspondence, and clear communication at all organizational levels.
Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods.
Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills.
Exhibits discretion when handling confidential information and escalates issues promptly as required.
Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards.
Fluency in English, in addition to French.

Responsibilities

Act as the primary contact for all facility requests and work orders at the Montreal office.
Plan, oversee, and participate in small repair and maintenance projects, while assisting with larger projects as needed.
Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems.
Manage the security pass card system for the local office and other offices across Canada.
Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards.
Oversee the Preventative Maintenance program for PwC-owned equipment.
Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery.
Evaluate vendor performance against established service levels and address any discrepancies promptly.
Provide backup support for meeting room and event logistics, including setup and breakdown, and serve as a backup for team members.
Contribute to health and safety committees, maintain technical knowledge through training, support various projects and administrative tasks, and demonstrate flexibility with working hours as needed.