Bilingual (EN/FR) Underwriting Support Specialist

Canada Guaranty • Toronto, ON

8h • Hybrid

About The Position

Underwriting Support Specialists work within the Underwriting team and serve as a key point of contact for appraisal orders, along with other industry partners. Operating in a customer-centric, high-volume environment, this role requires strong organizational, communication, and problem-solving skills, along with the ability to manage multiple priorities efficiently.

Requirements

• Fluency in English and French, both written and spoken
• Proven ability to work both independently with a high level of accountability and the ability to shift between several tasks swiftly to provide exceptional customer service
• Proven ability to work collaboratively within a fast-paced and time-sensitive team environment, with a strong sense of accountability, ownership, and empathy
• Previous experience delivering superior customer service
• Strong communication and problem-solving skills
• Computer proficiency and experience using the Microsoft Office suite
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced, time-sensitive environment
• Demonstrated ability to quickly learn new processes and apply feedback to improve performance
• Highly proactive and adaptable, with the ability to take initiative and maintain productivity during independent work periods
• Availability Monday through Friday for rotating shifts between 8:00 AM and 8:00 PM (Eastern Time)

Nice To Haves

• College diploma or university degree
• Experience reviewing real estate appraisals
• Experience in administrative or customer service-related work
• Experience extracting, preparing, and analyzing data sets

Responsibilities

• Follow-up on outstanding appraisal orders to ensure quick turnaround times
• Keep lenders updated on the status of appraisal orders
• Prepare and distribute reports to the team, as required
• Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers and appraisers, while managing concurrent tasks and priorities
• Support the Underwriting Team through special projects and other operational functions within the Underwriting Centre, as required
• Provide general administrative services, as required

Benefits

• company-matched retirement programs
• health and dental coverage
• flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree