Receptionist (Bilingual FR/EN)

Pwc Canada•Montreal, QC

11d•Hybrid

About The Position

A career in Infrastructure and Property, within Business Enablement, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning. Our Office Services team is responsible for managing the wellbeing of our office experience as well as responding to office requests from PwC partners and staff to help keep the office running smoothly. You will represent PwC Canada, ensuring a seamless and professional experience for all visitors. As an experienced Receptionist at our Montreal head office, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

Requirements

High level of professionalism, constant attention to service quality, and maintaining a positive image of the firm with all stakeholders, whether internal or external.
Excellent oral and written communication skills.
Strong organizational skills with the ability to prioritize multiple responsibilities.
Ability to relay information promptly and accurately.
Discretion when dealing with confidential information.
Attention to detail and the ability to complete tasks with limited supervision.
Ability to work in a deadline-oriented environment.
Effective and professional communication with clients and colleagues.
Ability to obtain or provide written or verbal clarification as needed.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience with Microsoft Teams for communication and collaboration.
Familiarity with Microsoft SharePoint for document management and sharing.
Fluency in English, in addition to French.

Responsibilities

Manage and direct telephone calls, accurately take and relay messages to the appropriate individuals or departments.
Greeting and directing clients and visitors professionally and ensuring visitors are captured in our visitor management tool.
Assisting site visitors with any information requests and scheduling and managing access cards for both employees and visitors.
Ongoing coordination with our Facilities and AV team members ensuring meetings run smoothly.
Providing services directly to clients according to predetermined requirements and quality standards.
Being sensitive to the pressures clients may be under and escalating problems/issues promptly as required.
Picking up and distributing messages left in the overnight mailbox.
Drafting standard and non-standard correspondence and completing various administrative tasks.
Cover early morning (7:30 am) and/or late evening (5:30 pm) shifts when needed.
Being flexible to work overtime when requested, sometimes at short notice.