(EN/FR) Bilingual Account Manager (iPaaS)

Flexspring•Montreal, QC

11d•Remote

About The Position

As an Account Manager at Flexspring, you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships. This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption, and translate integration outcomes into measurable value.

Requirements

3+ years of experience in Account Management, Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
Proven track record of managing renewals and driving account expansion within an existing customer base.
Fluency in both French and English, with excellent verbal and written communication skills.
Strong experience building and maintaining executive-level relationships.
Solid understanding of HR systems and the challenges associated with HR data integration.
Experience working with CRM platforms such as Salesforce
Strong negotiation, presentation, and stakeholder management skills
Data-driven mindset with the ability to articulate business outcomes and return on investment.
Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes

Nice To Haves

Experience with HR and/or financial data integrations
Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity
Experience supporting customers across HR, IT, and Finance stakeholders
Additional language skills such as Spanish, Arabic, or other languages

Responsibilities

Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention
Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services
Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap
Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives
Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders
Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations
Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction