Facilities Senior Associate (Bilingual FR/EN)

PwC • Montreal, QC

1d • Onsite

About The Position

The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within a dynamic and complex environment. This position demands a proactive, detail-oriented professional who can excel under pressure while delivering exceptional service. As the single point of contact for all facility-related requests, the Facilities Senior Associate will triage issues and collaborate with both internal teams and external partners to maintain a high-performing, compliant, and engaging workplace. Additionally, this role will involve implementing innovative solutions to improve operational efficiency and contributing to the development of best practices in facilities management. As a Facilities Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.

Requirements

• Experience in a facilities-related role with knowledge of building services, HVAC, mechanical, and electrical systems, as well as building codes.
• Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook).
• Exceptional organizational and time management abilities; able to prioritize and manage multiple responsibilities in a fast-paced, deadline-oriented environment.
• Keen attention to detail and ability to complete tasks with limited supervision.
• Strong customer/client service focus, with a commitment to delivering high-quality service, professionalism, discretion, integrity, and tact.
• Excellent verbal and written communication skills, including effective listening, professional correspondence, and clear communication at all organizational levels.
• Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods.
• Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills.
• Exhibits discretion when handling confidential information and escalates issues promptly as required.
• Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards.
• Fluency in English, in addition to French.

Responsibilities

• Act as the primary contact for all facility requests and work orders at the Montreal office.
• Plan, oversee, and participate in small repair and maintenance projects, while assisting with larger projects as needed.
• Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems.
• Manage the security pass card system for the local office and other offices across Canada.
• Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards.
• Oversee the Preventative Maintenance program for PwC-owned equipment.
• Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery.
• Evaluate vendor performance against established service levels and address any discrepancies promptly.
• Provide backup support for meeting room and event logistics, including setup and breakdown, and serve as a backup for team members.
• Contribute to health and safety committees, maintain technical knowledge through training, support various projects and administrative tasks, and demonstrate flexibility with working hours as needed.

Benefits

• Competitive compensation package
• Eligible employees may have opportunities to participate in variable incentive pay programs
• Comprehensive total rewards package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed