Facilities Operations Manager, Christian Brothers University

Aramark•Memphis, TN

4d•Onsite

About The Position

The Facilities Operations Manager is the day-to-day operational leader for campus custodial operations and grounds maintenance at Christian Brothers University. This role is responsible for all custodial operations, grounds services, staffing, quality standards, and project execution across the campus. This position requires prior experience operating within a higher education environment. The successful candidate understands the unique rhythms, expectations, and stakeholder dynamics of a college campus and can lead facilities operations accordingly.

Requirements

3-5 years of experience managing facilities or custodial operations in a higher education environment
Proven experience leading frontline teams and supervisors
Demonstrated success managing custodial programs
Demonstrated success managing staffing models and schedules
Demonstrated success managing quality standards and inspections
Demonstrated success managing seasonal campus projects (e.g., summer turnover)

Responsibilities

Lead all custodial services across campus, ensuring buildings meet higher-education cleanliness, safety, and presentation standards
Manage staffing plans, schedules, and coverage aligned to academic calendars, residence life, and campus events
Plan and execute summer residence hall turnover (“flip”), deep cleaning, and intersession projects
Conduct routine inspections and audits; resolve deficiencies quickly and professionally
Manage, coach, and hold accountable frontline custodial staff and supervisors
Oversee hiring, training, performance management, and corrective action
Maintain consistent standards for attendance, productivity, and service quality
Oversee the grounds and athletic fields program
Manage vendor performance, schedules, and service delivery to meet campus expectations
Address performance issues promptly and decisively
Oversee payroll, inventory, budgeting, and cost controls
Monitor labor and supply spend and manage within approved budgets
Ensure accurate reporting and documentation
Serve as the primary facilities operations contact for university administration, housing, athletics, and facilities leadership
Communicate clearly, respond quickly, and build trust through consistent execution
Anticipate needs and resolve issues before escalation