Facilities Operations Manager

Block by Block•Akron, OH

1d•Onsite

About The Position

Block by Block is seeking an Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience. Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador. Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

5-7 years of experience in facilities operations, event management, security, or public spaces management.
Strong managerial skills.
Experience supervising a team of employees.
High School Diploma required.
Minimum of 5 years management experience.
Driver's license in good standing.
Expert Customer Service Skills.
Expert Judgement.
Ability to work in all weather - hot or cold, snow, rain, etc.
Excellent Communication Skills.
Expert in level technology and computer skills.
Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.

Nice To Haves

College degree preferred.
Has a solid work history with at least 5-7 years of experience.
Has supervised a team of people.
Outgoing, positive, and personable.
Enjoys working outside in varying weather conditions.
Is a problem solver and innovator.
Strong communication and narration abilities.
Understands Quality Assurance and exceeds client and team expectations.

Responsibilities

Hiring and training a positive, skilled, and dependable team.
Adjusting the deployment of resources to match changing needs.
Identifying and solving problems to improve program quality.
Procuring and managing inventory of supplies and equipment.
Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
Hands-on working management in the field to provide coaching, mentoring, and continuous training.