Facilities Operations Manager

LifeWorks Austin•Austin, TX

3d•$62,245 - $84,112

About The Position

LifeWorks is seeking a Facilities Operations Manager to lead day-to-day Facilities Department operations under general direction. The role balances hands-on maintenance and repair with team supervision, vendor management, project coordination, budget monitoring, compliance, emergency response, and operational planning. The manager supervises a small facilities team and works with agency leadership on concerns, risks, unresolved issues, and major capital needs, helping ensure facilities operations meet organizational priorities. The position supports facilities across multiple sites, including building systems, grounds, vehicles, repairs, inspections, and asset conditions. It coordinates preventive maintenance, work orders, contractors, purchasing, records, events, moves, and urgent facilities responses. The manager also reports on operational status and emerging needs to leadership and coordinates with agency and site staff to maintain safe, welcoming, and effective environments. LifeWorks serves youth experiencing homelessness, youth aging out of foster care, young adults, and young parents through housing, mental health, education, and workforce services. The organization describes its mission as solving youth homelessness and its vision as a Central Texas where every young person has a place to call home, a sense of belonging, and support to pursue a life they love.

Requirements

High school diploma or GED required.
At least five years of progressively responsible experience in facilities maintenance, building operations, construction, or a related area, including significant hands-on experience with common building systems and repairs.
Working knowledge of preventive maintenance practices and general building systems, including HVAC, plumbing, electrical, lighting, locks and doors, fire/life-safety equipment, grounds, and basic construction methods.
Ability to safely perform routine maintenance and determine when work requires a licensed trade professional, specialized vendor, permit, or leadership approval.
Ability to inspect facilities, identify hazards and repair needs, troubleshoot problems, establish priorities, and coordinate timely corrective action.
Ability to lead a small team through clear assignments, coaching, follow-up, accountability, and hands-on support.
Ability to coordinate contractors, review completed work, maintain service records, and communicate concerns about quality, scope, schedule, or cost.
Working knowledge of workplace safety practices, hazard communication, personal protective equipment, and applicable building and life-safety requirements.
Basic budgeting, purchasing, inventory-control, invoice-review, and recordkeeping skills.
Ability to use Microsoft 365 and learn work-order, asset, access-control, and other facilities technologies.
Strong judgment, organization, customer service, communication, and problem-solving skills; ability to communicate respectfully with people from varied backgrounds and roles.
Ability to manage competing priorities, respond calmly to urgent issues, and maintain confidentiality when working in client-serving environments.
Requires a valid Texas Driver’s License or the ability to obtain one within 30 days.

Nice To Haves

Associate degree, trade-school education, or technical training in facilities maintenance, construction, HVAC, electrical, plumbing, building systems, or a related field.
At least two years of experience leading, supervising, or coordinating maintenance employees, contractors, projects, or work assignments.
Experience using a work-order, computerized maintenance management system (CMMS), asset-management, or ticketing system.
Experience supporting multiple sites, nonprofit or human-services environments, occupied facilities, or other settings requiring careful coordination and minimal service disruption.
OSHA 10-Hour or OSHA 30-Hour training, CPR/First Aid, or relevant building-maintenance or trade certification.
IFMA Facilities Management Professional (FMP), Certified Facility Manager (CFM), or comparable facilities credential.
Equivalent combinations of relevant education, technical training, certifications, and experience may be considered.

Responsibilities

Direct day-to-day Facilities Department operations; supervise, coach, assign work to, and support facilities personnel, setting priorities and schedules and monitoring work completion and documentation.
Manage the work-order process from intake and triage through assignment, follow-up, documentation, closure, and communication with site and program staff.
Oversee facilities operations across sites, including building systems, grounds, vehicles, repairs, inspections, and asset conditions; coordinate preventive maintenance schedules.
Perform and support hands-on routine maintenance and minor renovations within demonstrated skill, training, and authorization, and escalate licensed or specialized work to qualified contractors.
Coordinate and document inspections, permits, certifications, maintenance records, and corrective actions; inspect facilities and promptly address or escalate hazards and service disruptions.
Coordinate routine maintenance and emergency response for HVAC, plumbing, electrical, roofing, fire/life-safety, security/access control, janitorial, landscaping, pest control, and other building support systems.
Coordinate vendor selection, quotes, contracts, scopes of work, schedules, costs, site access, and performance; review completed work and escalate significant issues.
Maintain organized records of inspections, preventive maintenance, repairs, warranties, vendor service, equipment, keys/access devices, and other facilities activities.
Purchase and control approved maintenance supplies, tools, parts, and protective equipment; maintain inventory and safeguard agency property.
Coordinate maintenance, repairs, and service records for agency vehicles; plan for and manage tools, equipment, supplies, and inventory in accordance with purchasing and approval procedures.
Coordinate facilities support for special events, office moves, room setups and reconfigurations, equipment needs, minor renovations, labor, materials, vendors, and site readiness.
Monitor the Facilities Department operating budget; prepare monthly expense-to-budget reports, review variances, verify invoices and completed work, track expenditures, identify possible cost savings, and communicate anticipated expenses and funding needs.
Provide leadership with regular status reports on work orders, preventive maintenance, vendor performance, safety and compliance concerns, deferred maintenance, and emerging repair or capital needs.
Coordinate with agency leadership and site staff to minimize service disruptions and maintain safe, welcoming, operationally effective environments.
Respond to urgent facilities issues and participate in after-hours or on-call response when needed.
Perform other duties as assigned.