Facilities Operations Analyst

QTS Data Centers • Atlanta, GA

8d

About The Position

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. The analyst works closely with internal engineering teams, operational stakeholders, external service providers, and vendor partners to aggregate incident and operational performance data, highlight trends, and improve overall system reliability via the Root Cause Analysis and Uptime Assessment programs.

Requirements

• Bachelor of Science (BS) degree or equivalent professional experience
• 3+ years of project management or related professional experience
• Familiarity with Root Cause Analysis and/or Problem Management processes
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

Nice To Haves

• Experience managing, reforecasting, and reconciling budgets of $1M+
• Experience managing 3rd party provider and vendor relationships

Responsibilities

• Review and analyze company policies and operational processes
• Aggregate and track recommended changes to written policies and procedures
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Act as steward for RCA process; track and report on program health, corrective action status, and lessons learned
• Track and report status of portfolio Uptime Assessment actions
• Assist in the development, implementation, and tracking of departmental performance metrics
• Develop and implement operational templates and communication strategies
• Collaborate across multiple teams to improve operational efficiency and quality
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes

Benefits

• We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.
• We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.
• We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
• QTS is committed to working with and providing reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level