Resort Facilities Manager- MTV and EVI

Lemonjuice Solutions•Jackman, ME

51d•Onsite

About The Position

This position will manage two locations: Mountainview Resort at 263 Main Street, Jackman, ME and Evergreen Valley Inn located at 82 Mountain Rd., Stoneham, ME. The Facilities Manager installs, maintains, performs preventative maintenance on, and recommends replacement of tools, appliances, and equipment. They will calibrate all controls, gauges, meters, etc., identify and locate all shut-off valves, and order, mark, and stock parts and supplies as needed. This role also involves maintaining inventory and purchase orders, inspecting tools and equipment, and using computers for work-related information. The manager will operate a power lift, report accidents and unsafe conditions, and complete safety training. They must follow all company policies, maintain a professional appearance and confidentiality, protect company assets, and provide excellent guest service. This includes anticipating guest needs, assisting individuals with disabilities, and thanking guests. The role requires clear and professional communication, accurate documentation, and professional phone etiquette. Developing positive working relationships, supporting team goals, and responding appropriately to concerns are essential. The manager must comply with quality assurance expectations and standards, and perform other reasonable duties as requested by supervisors. Additionally, they will assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching team members.

Requirements

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience and Minimum of One year of supervisory experience.
Technical Trade or Vocational School Degree.
OSHA Certification.

Nice To Haves

Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork & supervisory skills.
Ability to work flexible hours including weekends and evenings as required.
Clear, concise communications skills (verbal and written).

Responsibilities

Installs, maintains, performs preventative maintenance on, and recommends replacement of tools, appliances, and equipment.
Calibrates all controls, gauges, meters, etc.
Identifies, locates, and operates all shut-off valves.
Orders, marks, and stocks parts and supplies as needed.
Maintains inventory and purchase orders log.
Inspects tools, equipment, or machines.
Enters and locates work-related information using computers.
Operates power lift.
Reports accidents, injuries, and unsafe work conditions utilizing incident reporting document to general manager & HR; and complete safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Maintains confidentiality of proprietary information.
Protects company assets.
Welcomes and acknowledges all guests according to company standards.
Anticipates and addresses guests’ service needs.
Assists individuals with disabilities.
Thanks guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports team to reach common goals.
Listens and responds appropriately to the concerns of other Team members.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Performs other reasonable job duties as requested by Supervisors.
Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching Team members.
Standardizes processes, reporting, product specifications, and training among all properties.
Supports resort managers in preparing and updating Reserve Studies and maintenance inventory systems.
Prepares semi-monthly reports to the Lemonjuice Senior Management Team on facilities management projects, issues, and standards.
Identifies and recommends new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.
Monitors the performance of others to ensure adherence to quality expectations and standards.
Reports work related accidents, or other injuries immediately upon occurrence by completing an incident report and alerting HR and executive leadership.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
Maintains proper maintenance inventory and requisitions parts and supplies as needed.
Calibrates all controls, gauges, meters, and other equipment as required.
Assists in training mechanical level and other departmental hires on equipment, policies, and procedures.
Uses the Lockout/Tagout system before performing any maintenance work.
Ensures that all flammable materials are stored in OSHA and EPA approved containment devices.
Recommends replacement of defective/outdated appliances, electronics, and equipment.
Performs preventative maintenance on tools and equipment, including cleaning and lubrication.
Coordinates with the Lemonjuice HR team in ensuring Safety Protocols are implemented and followed at all sites including holding regular Safety Committee meetings, no less frequently than monthly; facilitating safety training for resort maintenance, housekeeping and administrative teams; being familiar with safety equipment & protocols and ensuring both are properly supported at each company location.
Performs resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams.
Supports front office as needed with check ins and collecting dues or fees.
Ensures all maintenance work orders are placed in RHEA and managed in RHEA.
Directly supervises a staff of employees in the Facilities Department.
Carries out supervisory responsibilities in accordance with the resort’s policies and applicable laws.
Interviews, hires, and trains employees; plans, assigns, directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
Performs or oversees the duties of Project Manager for construction, repair, and remodeling projects.
Manages the vendor selection and contracting processes.
Ensures proper specifications are drawn for each Project.
Drafts and implements a Project Plan including scope of work and timeline.
Supervises, or causes to be supervised, the vendors or teams delivering.
Ensures compliance with local permitting and signage ordinances.
Provides weekly project updates to HOA Boards and Lemonjuice management.
Utilizes professional language at all times.
Consistently models professional behavior.
Remains calm during stressful and hectic periods.
Self-manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of team, vendors, and guests.
Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.