Facilities Management Administrator

CIBC•Toronto, ON

1d•Onsite

About The Position

As a member of CIBC’s Facilities Management Team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Facilities Management Administrator, you’ll provide daily administration functions to the Facilities Management team supporting the CIBC Square campus; oversee, administer, and provide input to documented procedures and processes for the Facilities Management team, ensuring attention to detail and raising opportunities for process efficiencies; And provide business partner support in relation to managing the day-to-day operations of the Ecosystems at CIBC Square, managing issues related to premises, and activities related to occupancy and onboarding/offboarding. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Accountability
Business Processes
Communication
Interpersonal Communication
Office Administration
Organizational Efficiency
Personal Initiative
Teamwork
You're motivated by collective success.
You know that teamwork can transform a good idea into a great one.
You know that an inclusive team that enjoys working together can bring a vision to life.
You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it's the right thing to do.
You know that details matter.
You notice things that others don't.
Your critical thinking skills help to inform your decision making.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You give meaning to data.
You enjoy investigating complex problems and making sense of information.
You communicate detailed information in a meaningful way.
You love to learn.
You're passionate about growing your knowledge.
You have a strong sense of curiosity.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Responsibilities

Provide daily administration functions to the Facilities Management team supporting the CIBC Square campus.
Oversee, administer, and provide input to documented procedures and processes for the Facilities Management team, ensuring attention to detail and raising opportunities for process efficiencies.
Provide business partner support in relation to managing the day-to-day operations of the Ecosystems at CIBC Square, managing issues related to premises, and activities related to occupancy and onboarding/offboarding.
Ensure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.
Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error.
Receive, review and investigate item errors.
Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.
Work closely with your team to deliver a great customer experience.
Ensure that your team's collective work meets quality standards, deadlines and service level agreements.
Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures.
Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.
Receive, prioritize, sort and evenly distribute work to staff within a production area.
Respond to questions and provide guidance.
Complete quality checks for work completed to ensure accuracy.
Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development