Facilities & Maintenance Coordinator

Minnesota Cannabis Services•Edina, MN

44d•Hybrid

About The Position

Minnesota Cannabis Services partners with leading cannabis operators across cultivation, manufacturing, distribution, and retail to deliver expertise in legal, finance, analytics, marketing, HR, and technology. The Facilities & Maintenance Coordinator owns the maintenance ticket queue for every site we support: retail stores, cultivation facilities, and manufacturing facilities. When something breaks, you hear about it first, decide what happens next, and stay on it until it is actually fixed. You'll handle straightforward repairs yourself, dispatch licensed trades for the rest, run the vendor program, and work with the construction team so every new store opens with its equipment documented and its maintenance scheduled. Not every ticket is equal. A broken display fixture in a store is an inconvenience. A failed dehumidifier in a flower room can cost a harvest. This role is about knowing the difference and moving accordingly. You will report to the Director of Construction and Facilities.

Requirements

3+ years in facilities maintenance, building operations, property management, or a skilled trade, including responsibility for a work order or ticket queue
Working knowledge of commercial building systems (HVAC, electrical, plumbing, refrigeration, fire and life safety) sufficient to triage accurately and evaluate vendor work
Hands-on repair ability, plus the judgment to know when a licensed trade is required
Experience sourcing, scheduling, and managing outside contractors
Comfort with a ticketing or maintenance management system and spreadsheets, with a track record of accurate documentation
Ability to manage competing requests across multiple sites and communicate timing honestly
Valid Minnesota driver's license, clean driving record, and reliable transportation
Must be at least 21 years of age
Must report to work sober at all times

Nice To Haves

Experience supporting multi-site retail, warehouse, or production operations
Experience in cannabis, food and beverage manufacturing, pharmacy, or another regulated and inspected environment
Familiarity with cultivation or manufacturing environmental systems: dehumidification, filtration, irrigation, process cooling
Experience negotiating vendor rates and managing service agreements and warranty claims
Construction, buildout, or punch-list closeout experience
Trade certification or coursework: HVAC, electrical, facilities management, EPA Section 608, or similar
OSHA 10 or OSHA 30

Responsibilities

Serve as the single intake point for every facilities and maintenance request across all supported sites
Triage each ticket: confirm the real problem, identify the affected system, and prioritize by risk to product, crop, safety, compliance, and revenue
Keep the ticket system accurate and current, and keep requesters informed
Spot aging and stalled tickets, escalate blockers, and consolidate repeat issues into a single root-cause item
Verify work is complete before closing any ticket, using photos and sign-off, and reopen work that isn't right
Handle routine in-house repairs: lighting and fixtures, filter changes, door and lock hardware, shelving and fixture assembly, drywall patching, touch-up paint, minor plumbing and carpentry
Scope work accurately before dispatch so vendors arrive with the right information, parts, and access
Schedule around store hours, production runs, and harvest schedules to minimize disruption
Coordinate vendor site access, escort, and logging at licensed facilities
Escalate electrical, plumbing, refrigerant, structural, and fire suppression work to licensed trades
Walk sites regularly to catch deferred maintenance and safety issues early
Own the approved vendor list across all trades, including after-hours and emergency coverage
Source and qualify contractors, compare bids, and negotiate rates, service agreements, and response times
Keep certificates of insurance, trade licenses, and required credentials current
Track vendor performance on responsiveness, quality, pricing, and callbacks, and replace vendors who don't hold up
Reconcile invoices against approved scope and ensure warranty work is billed to warranty
Build and run the preventive maintenance schedule across HVAC, dehumidification, filtration, water systems, electrical, roofing, refrigeration, and fire and life safety
Maintain the asset register: make, model, serial, install date, warranty status, and service history
Keep filters, belts, lamps, and consumables stocked ahead of scheduled service
Flag chronic-failure equipment and make the repair-versus-replace case with cost history
Respond to environmental system failures (HVAC, dehumidification, CO2, irrigation, lighting, power) with urgency matched to the risk to plants and in-process product
Coordinate emergency response and temporary mitigation when crop or product is at risk, including after hours
Protect sanitation-critical and controlled environments so maintenance never compromises product safety
Schedule disruptive work around harvest and production wherever possible
Support new store builds, remodels, and expansions alongside the construction team
Provide maintainability input during design review: equipment access, service clearances, finish durability, and parts availability
Manage punch lists through closeout and verify corrections before sign-off
Collect closeout documentation and add new equipment to the asset register and PM schedule before opening

Benefits

Health, Dental, and Vision insurance
Company-paid life insurance
401k
Employee Discount
Free Employee Assistance Program (EAP) offering in-person, telephonic, texting, and video counseling
Employee Discount Program offering exclusive savings from top national retailers
Paid Sick Leave (PSL) and Personal Time Off (PTO)
Holidays observed include New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Mileage reimbursement for travel between sites
Hands-on mentorship, on-the-job training, and certification programs