Facilities Maintenance Coordinator

US Facilities•Troy, MI

1d•Onsite

About The Position

U.S. Facilities, Inc. is seeking a Facilities Maintenance Coordinator for its Troy, Michigan location. The coordinator provides administrative and technical support to the Critical and Maintenance teams in a primarily desk-based role. The position manages the Computerized Maintenance Management System (CMMS), coordinates vendor logistics, and helps move work orders from creation through completion and invoice processing to support safe, operational facilities. The role also supports preventive maintenance planning, maintains maintenance and compliance records, communicates schedules and service updates, and prepares weekly reports for the Account Manager. The coordinator is expected to comply with client contract requirements and safety procedures, meet established KPIs, provide high-quality service, collaborate effectively, and maintain punctual and predictable attendance.

Requirements

High school diploma or equivalent.
Ability to pass required pre-employment screenings.
Willingness to work overtime, holidays, various shifts, weekends, and alternative work schedules.
At least three years of experience in commercial building maintenance or a related field.
At least five years of experience operating relevant computer hardware and software, including HVAC and security systems, Microsoft Office, work order systems, and smartphones.
Experience using a computer in an iOS environment.
Ability to prioritize competing tasks, multitask, and use available resources to meet deadlines.
Demonstrated initiative, troubleshooting skills, and proactive problem-solving ability.
Proficiency with relevant technology, including work order systems, smartphones, and a range of information technology tools and platforms.
Working knowledge of typical office building systems, including mechanical, fire and life safety, electrical, HVAC, security, and plumbing systems.
Ability to work with minimal supervision, lead by example, and contribute effectively in a team environment.
Ability to manage stressful situations effectively.
Self-motivation, confidence, energy, and flexibility.

Nice To Haves

Commitment to professional development and continuous learning.

Responsibilities

Provide daily administrative support to the Facilities Services team, including scheduling, data entry, and reporting.
Lead weekly meetings with Critical and Maintenance teams to review open tickets, vendor support requirements, and project status.
Serve as the administrative point of contact for external vendors and coordinate vendor logistics.
Assist in developing, scheduling, and managing preventive maintenance programs.
Enter, schedule, and track preventive maintenance and corrective work orders in the CMMS; monitor progress through completion and escalate delays as needed.
Coordinate invoice processing and maintain accurate financial records associated with completed work orders.
Organize and maintain maintenance logs, safety and compliance documentation, supplier files, permit records, and official site building operations records.
Draft and distribute service updates, schedules, and notices.
Prepare weekly reports for the Account Manager on maintenance activities, KPIs, and operational trends.
Comply with client contract requirements and meet or exceed established KPIs.
Deliver high-quality service, as reflected in client feedback.
Coordinate site operations in accordance with agreed policies, procedures, and contract scope.
Maintain punctual, regular, and predictable attendance.
Work collaboratively and foster a cooperative team environment.
Communicate effectively with clients and coworkers, using presentation, persuasion, and negotiation skills while remaining calm and courteous under pressure.
Accept and follow supervisory direction respectfully.
Comply with safety policies, practices, and procedures, and report unsafe activities to supervisors.
Provide leadership by example and share knowledge and skills with others.
Perform other duties as assigned.