Facilities Help Desk Coordinator

O'Reilly Auto Parts•Headquarters, KY

24d

About The Position

The Retail Facilities Coordinator (RFC) helps ensure retail store locations are safe, secure, well-maintained, and consistent with the company’s brand. The role supports compliance with lease agreements and governmental requirements while using internal and commercial resources efficiently. It handles routine break/fix repairs, emergencies, and city violations arising at retail stores. Repair requests arrive by phone, email, and the Maintenance and Repair System (MARS), and are handled through a first-come, first-served queue. The work contributes to customer experience, team member morale, and store profitability. The coordinator initiates, oversees, and carries out routine facility repairs in a timely and cost-effective manner. This includes reviewing leases, exhibits, warranty timelines, ownership and responsibility details, and city codes; determining who is responsible for a repair; defining scope and cost; and coordinating with internal teams, contractors, jurisdictions, and field operations. When the company is responsible, the coordinator identifies needs, procures contractors or trades, generates work orders for approved vendors with a scope, completion date, and not-to-exceed price, and releases work. Requests requiring additional investigation or in-depth evaluation are submitted to a Senior Coordinator. The coordinator tracks requests through MARS, confirms completion, follows up, communicates with stakeholders, and monitors contractor performance as part of quality assurance.

Requirements

High school diploma.
2–4 years of construction, maintenance, HVAC, electrical, or related trades experience.
Good people skills.
Excellent customer service skills.
Ability to multitask, with proven dependability and reliability.
Basic computer knowledge, including Word, Excel, email, internet, and database systems.

Nice To Haves

High school diploma with 3–5 years of construction, maintenance, HVAC, electrical, or related field experience.

Responsibilities

Oversee routine break/fix repairs for stores and submit larger repairs or replacements to the Senior Coordinator queue.
Initiate, oversee, and execute routine facility maintenance repairs cost-effectively and in a timely manner.
Receive and process repair requests submitted by email, phone, or MARS.
Review leases, exhibits, and warranty timelines in Lucernex/MARS to determine repair responsibility and route requests to the appropriate party.
For company-responsible repairs, review each request, identify needs, establish scope, and procure contractors or trades.
Generate work orders for approved vendors, outlining the scope of work, completion date, and not-to-exceed pricing.
Submit and release work for commencement.
Refer requests requiring additional investigation or in-depth evaluation to the Senior Coordinator queue.
Track requests and work completion in MARS, using dashboards and query reporting for oversight, follow-up, and communication.
Coordinate with other departments, jurisdictions, contractors, and field operations to ensure repairs are completed.
Follow up on repairs, review completion, and monitor contractor performance.
Maintain records and prioritize, organize, and manage a changing workload while handling multiple tasks.