Facilities Dispatcher - Maintenance & Fire Command - Bellagio

MGM Resorts International

8d • Onsite

About The Position

As a Facilities Dispatcher, you will support the daily operations of the Facilities and Engineering departments and help maintain a safe, efficient environment for guests and employees. You will coordinate maintenance requests, monitor facility and life safety systems, and serve as a central point of communication between departments and maintenance personnel. Attention to detail, organization, and the ability to prioritize requests are important to ensure timely responses to operational needs, maintenance concerns, and emergencies.

Requirements

• Must be 21 years of age or older.
• At least 6 months of prior relevant experience in the hospitality industry or a similar environment.
• Previous experience in hotel, resort, or casino operations, dispatch, Facilities, Engineering, administrative support, or a related field.

Responsibilities

• Monitor and respond to phone calls, emails, departmental inquiries, and requests for assistance; accurately document and prioritize incidents and service requests by urgency.
• Dispatch and coordinate Facilities and Engineering personnel responding to emergencies, maintenance requests, and daily operational needs.
• Monitor Fire & Life Safety and facility management systems, responding to alarms and emergency notifications according to safety procedures and emergency response protocols.
• Operate two-way radios, telephones, and other communication systems to relay critical information and coordinate responses among Facilities, Security, emergency responders, management, and other departments.
• Use HotSOS, Amadeus, and other departmental systems to create, assign, update, and track work orders; identify duplicate requests and maintain accurate service records.
• Communicate service request updates, work order statuses, and pending maintenance issues, collaborating with Facilities leadership, Engineering personnel, and other departments to ensure timely follow-up.
• Maintain accurate, real-time dispatch logs and records of communications, incidents, emergencies, and daily activities to support departmental reporting and operational continuity.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed