Facilities Coordinator(Contractor)

PGA Tour Superstore • Roswell, GA

2d • Onsite

About The Position

The Facilities Coordinator supports the day-to-day execution of facilities operations across PGA TOUR Superstore Retail Stores, the Store Support Center (SSC), and the Customer Care Center (CCC). This role manages the intake, assignment, and tracking of repair and maintenance requests, maintains accurate asset and work order data in ServiceChannel, and partners with the internal facilities team and vendors to ensure timely resolution and a high level of service to stores and business partners.

Requirements

• Minimum of 5+ years of facilities coordination or facilities management experience, preferably supporting multi-site retail or corporate environments.
• Proven ability to work independently, manage a high volume of requests, and make sound decisions on behalf of the stores without direct supervision.
• Strong customer service skills when working with third-party contractors, vendors, and Associates.
• Working knowledge of HVAC, electrical, and plumbing systems, with the ability to read and interpret construction drawings and specifications and support troubleshooting, maintenance, and facility improvement projects.
• Communication: Strong listening and interpersonal skills for working with facilities partners, internal teams, and stores.
• Computer: Proficiency in the Microsoft Office Suite.
• Organization: Ability to organize and prioritize multiple tasks in a fast-paced environment.

Nice To Haves

• Experience with ServiceNow, ServiceChannel, Smartsheet, Coupa, and Asana is a plus.
• Retail and IFMA/BOMA facilities experience preferred but not required.

Responsibilities

• Assist with the day-to-day execution of facilities operations across the Retail portfolio.
• Assign repair and maintenance tickets, including emergency repairs, preventative maintenance, and vendor scheduling, to the internal facilities team for triage.
• Monitor work order queues to ensure timely assignment, completion, communication, and resolution of facility-related requests.
• Support the entry of all assets into ServiceChannel.
• Review vendor quotes and proposals for scope and pricing accuracy.
• Validate completed work against scope before ticket closure.
• Follow and apply established Standard Operating Procedures (SOPs), department policies, and service standards.
• Maintain accurate documentation and reporting for work orders, vendor activity, preventative maintenance, and facilities metrics.
• Support special projects and additional duties as assigned in support of the Manager, Facilities & Special Projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed