Facilities Coordinator

Cushman & Wakefield•Austin, TX

4d•Onsite

About The Position

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client’s needs. This position will be responsible for supporting the day-to-day office and client request to provide a well-managed and well-maintained office environment. This individual will also place an emphasis on a positive response to all concerns and needs of the client, health and safety, and quality programs, in coordination with the client's goals and objectives.

Requirements

High school diploma or a General Equivalency Diploma (GED) required
A minimum of 3 years of work experience in an administrative, accounting or tenant services capacity
Experience with data entry, expansive reporting, scheduling and communications
Previous customer service experience
Working knowledge of computer software programs and base building systems
Computer proficiency with Microsoft Office 365 Suite (Teams; MS Word, Excel and PowerPoint)
Demonstrated ability to exercise good judgment
Excellent interpersonal skills & demonstrated ability to exercise good judgment.
Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

Nice To Haves

Associates or Bachelor's degree in facilities management, building, business or other related field preferred
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
Knowledge of Financial Systems (Yardi a plus)

Responsibilities

Provide general overall facility management services, including continuous monitoring of office/facility
Main Point of contact for visiting Executives; including special events and meeting setups
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repair of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the Cushman & Wakefield Facilities Solution Staff, subcontractors, and vendors.
Making decisions autonomously via obtaining approval from CW Management team
Report on open and closed work orders and check the status of open work orders with the assigned party
Request, review, and submit work orders, bids, and proposals from vendors
Verify final invoice pricing and process payments in a timely manner via CW Management team and remain within budget parameters
Assist in the monitoring and assessment of vendor performance working in conjunction with CW Procurement team
Seeking quotes from vendors prior to completion of work.
Manage complex work orders such as environmental issues and disaster recovery
Create and record appropriate written communication between all parties
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to client colleagues
Management offsite client storage facilities
Assist with measuring and reporting key performance indicators against service level agreements
Maintain office environment and act as office coordinator for snacks and beverages