Facilities Coordinator

JLL•San Jose, CA

4d•Onsite

About The Position

As a Facilities Coordinator at JLL, you will be the primary go-to person for all workplace operations and facilities matters, delivering an exceptional client experience every day through face-to-face engagement, proactive communication, and top-tier customer service. This role is designed for a dynamic individual who aims to manage sites with a bespoke, hospitality-driven approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By serving as a vital link that increases the level of partnership between JLL, our client, and our vendors, you will help us choose the more inspiring, innovative, and optimistic path on our journey toward success.

Requirements

HS diploma or GED
3 to 5 years of prior experience in hospitality, tourism, events operations, property management, or a closely related profession.
Confident, friendly, and engaging personality with a strong customer-focused mentality and a passion for exceptional hospitality.
Excellent verbal and written communication skills, with the proven ability to communicate professionally at all levels.
Meticulous organization and time management skills, with strong attention to detail.
Proficiency with Microsoft Office tools, specifically Excel, Word, and PowerPoint.

Nice To Haves

Experience managing large, bespoke corporate client sites with a focus on high-touch visitor and employee experience.
Proven ability to coordinate and partner with multiple external vendor services to ensure service level agreement (SLA) compliance.
Familiarity with administering and communicating workspace policies, such as clean desk or space utilization guidelines.
Experience utilizing specialized facilities management ticketing databases to track and resolve occupant requests.
Strong collaborative skills, reflecting our belief that the most effective teams are built when everyone is empowered to thrive.
A proactive mindset with a desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

Responsibilities

Spend a minimum of four hours daily walking the site to proactively engage with customers, greet them using their names, and build meaningful, hospitality-driven relationships across all organizational levels.
Conduct daily site walks using a detailed checklist to ensure flawless workspace execution, proactively look out for maintenance defects, and remediate any dangerous conditions immediately.
Ensure all meeting rooms and collaboration spaces are in a pristine, "ready-to-use" condition whenever unoccupied, and maintain all office equipment in perfect working order.
Act as the main point of contact for customer inquiries, managing all requests tactfully and responding to issues within one day of receipt, while prioritizing urgent matters.
Partner and work collaboratively with colleagues across Facilities Management, Engineering, and Project Management, as well as external vendors, to support the overall functionality of the workspace.
Perform hands-on administrative and operational duties, including stocking pantries and office supplies, administering workplace policies, and consolidating customer feedback into monthly reports.
Foster a welcoming, efficient workplace environment where we support each other's wellbeing and champion inclusivity and belonging across teams.