Facilities Coordinator

JLL•Fort Worth, TX

1d•Onsite

About The Position

As a Facilities Coordinator, you'll serve as the vital link between our clients, account teams, and service providers to ensure outstanding facilities management services. Reporting to the Facilities Coordinator Manager, you'll be part of a dedicated service center responsible for managing all incoming service requests across a dynamic client portfolio. This role places you at the heart of service delivery, where your coordination expertise and commitment to client satisfaction directly impact operational excellence and strengthen JLL's reputation for superior facilities management.

Requirements

High School Diploma or equivalent
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint for daily communication and reporting
Strong CMMS experience and data management capabilities with proven ability to manage work order systems effectively
Demonstrated ability to thrive in a fast-paced, customer service-oriented environment while maintaining exceptional attention to detail
Strong organizational skills with proven dependability and ability to manage multiple priorities simultaneously
Excellent communication skills with the ability to build and maintain positive client relationships
Successful completion of background check

Nice To Haves

Prior facilities management or property management experience
Experience coordinating vendor relationships and service delivery in a corporate environment
Familiarity with procurement processes including purchase order creation and approval workflows
Knowledge of facility maintenance operations and building systems
Track record of proactive problem-solving and client relationship management

Responsibilities

Receive, process, and coordinate all maintenance repair requests including scheduling, vendor dispatch, quote preparation, problem resolution, and post-service follow-up activities.
Manage the complete work order lifecycle using CMMS platforms—create new work orders, assign and dispatch vendors, track progress, document status changes, and confirm timely completion of all services.
Coordinate seamlessly between vendors, colleagues, and Facility Managers to schedule repairs and special projects, following through until all work is completed satisfactorily.
Maintain and update critical data including status changes, expense tracking, and invoicing information while opening and issuing purchase orders with appropriate approvals.
Serve as the primary point of contact for clients on all service-related matters, communicating daily via phone, email, reports, and multiple system platforms to maintain exceptional relationships.
Generate required reports, provide dispatch updates, and deliver data analytics for assigned business units to support informed decision-making.
Collaborate with internal teams to communicate customer requirements, resolve challenges proactively, and identify new service opportunities.