Facilities Coordinator

Pyramid Management Group•City of Syracuse, NY

13d•$70,000 - $74,000

About The Position

The Facilities Coordinator supports the daily operations of Destiny USA, including maintenance, housekeeping, safety, and vendor management. Under the direction of operations management, the role helps ensure building systems, common areas, and tenant service requests run smoothly. The coordinator assists with vendor and contractor coordination, process compliance, facilities delegation, maintenance staff supervision, and operational coordination, with a focus on a safe, efficient, welcoming property and a strong tenant and customer experience. The position coordinates vendor and contractor services and preventive maintenance, monitors contract performance and required inspections, tracks building-system checks, and administers work orders through the BITS SharePoint ticketing system. It also supports tenant maintenance needs, capital improvement projects, energy management and sustainability initiatives, and general operations, including weekend shifts. The coordinator supervises, hires, trains, and evaluates maintenance staff.

Requirements

High school diploma required.
Knowledge of building systems.
Strong organizational, communication, and vendor coordination skills.
Problem-solving proficiency.
Proficiency with Microsoft Office and scheduling.
Ability to meet deadlines.
Ability to develop working relationships with tenants and vendors and work as a team.

Nice To Haves

1–3 years of facilities, property management, or operations experience preferred.
1–3 years of supervisory experience preferred.
Post-high-school practical trades training in facilities management.
Bachelor's degree in facilities management, business, or a related field.

Responsibilities

Create vendor service and preventive maintenance contracts in coordination with operations management, the Office Manager, internal teams, and vendors.
Monitor and enforce vendor service and preventive maintenance contracts, and schedule and track maintenance for building systems and property services.
Establish relationships with vendors and contractors and onboard contractors for bid lists covering service contracts, preventive maintenance, and project work.
Document and communicate vendor agreement progress, schedules, changes, follow-up items, and issue resolution; inform Operations management of changes or risks.
Ensure internal teams, vendors, and contractors follow safety protocols.
Schedule and monitor legally required and operations-manual inspections, including safety equipment, lifts, ADA, restaurants, and building systems.
Track building-system checks performed by internal teams and contractors according to required schedules.
Administer work orders by creating or receiving, logging, assigning, prioritizing, and ensuring completion of tickets in the BITS SharePoint system.
Respond to tenant maintenance concerns with a focus on tenant experience and merchant relations.
Coordinate tenant and tenant-vendor access, repairs, and after-hours work.
Track food court and restaurant tenant compliance with code requirements.
Track and order supplies and maintenance materials as needed.
Support energy management and sustainability initiatives.
Provide operational leadership and facilities support on weekend shifts to maintain a clean, welcoming property and customer experience.
Support capital improvement projects.
Supervise, hire, train, and evaluate maintenance staff.
Perform other related duties and special projects as directed by Operations management.