Facilities Coordinator

JLL•Austin, TX

7d•Onsite

About The Position

Join JLL as a Facilities Coordinator and become the hands-on problem-solver who keeps our Austin workplace running smoothly. This role is perfect for proactive, service-oriented professionals who thrive in dynamic environments and take pride in creating exceptional workplace experiences. You'll provide comprehensive support to the Workplace Experience team, managing operational activities across maintenance, vendor oversight, occupancy services, and client relationships while ensuring service excellence every day. As a Facilities Coordinator, you'll be the eyes and ears of the office—conducting daily walkthroughs, identifying and addressing issues in real time, handling basic fixes, and supporting space resets. Your hands-on approach and problem-solving mindset will ensure a clean, organized, and fully functional office environment while maintaining strong client relationships and exceeding performance expectations.

Requirements

Prior experience in facilities, property management, hospitality, or related fields preferred.
Ability to lift up to 50 lbs and move furniture as needed.
Excellent communication, organization, and problem-solving skills.
Ability to work independently with little supervision and effectively deal with stressful situations.
Proficiency in a range of information technology tools and platforms.
Self-motivated; confident, energetic, and flexible.
Ability to occasionally lift, push, and move as needed for job duties.

Nice To Haves

Knowledge of local occupational health and safety requirements, critical facilities, and vendor management for specialized services.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical systems).
Experience being on the floor identifying and addressing issues in real time, handling basic fixes, supporting space resets, and acting as the eyes and ears of the office.
Familiarity with work order management systems and preventive maintenance tracking.

Responsibilities

Conduct daily walkthroughs to maintain a clean, organized, and fully functional office environment while identifying maintenance, repair, cleaning, and equipment needs.
Execute work orders, preventative maintenance, and service requests with minimal client disruption and in a timely manner, ensuring KPI compliance and excellent customer service.
Maintain preventive maintenance visibility by proactively inspecting critical areas and servicing appliances.
Perform minor maintenance tasks including light touch-up painting, light bulb replacement, and basic repairs and installs.
Schedule and manage repairs and maintenance, minor works, and other work requests, tracking to completion when work cannot be performed in-house.
Coordinate vendors, facilities staff, and service providers across all building systems including plumbing, electrical, HVAC, and general contracting to ensure seamless facility operations.
Assist with furniture moves, cube reconfigurations, and general moves as required.
Provide coordination and support for events and meetings including arranging tables, décor, audio/visual equipment, and temperature adjustments.
Support reception and guest services, mail and courier services, office supplies and equipment maintenance, landlord relations, and management of building access passes.
Update and maintain accurate records and official documentation for the site including web pages and activities supporting moves/reconfigurations, events, reception, and building operations.
Maintain and propose emergency response plans including evacuation procedures and implementation of after-hours emergency response.
Identify opportunities for improved operation and service excellence, making recommendations and conducting site inspections to ensure building procedures and performance measures are maintained.
Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators while delivering exceptional quality of service.