Facilities Coordinator

JLL•Austin, TX

6d•Onsite

About The Position

As a Facilities Coordinator at JLL, you'll be the operational backbone of our Austin workplace, ensuring seamless facility operations and exceptional client experiences every day. In this dynamic, hands-on role, you'll manage our CMMS work order system, coordinate engaging workplace events from concept to completion, and serve as a trusted problem-solver for all facility-related needs. You'll blend technical facilities knowledge with outstanding customer service, working collaboratively across departments to maintain a safe, functional, and welcoming environment. This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced setting where your organizational skills and client-first mindset directly impact workplace satisfaction and operational excellence. At JLL, you'll have the opportunity to grow your facilities management expertise while contributing to our mission of transforming how people work.

Requirements

Minimum 2 years of experience in facilities management, property management, corporate services, or related field demonstrating proven operational and client support capabilities.
Working knowledge of facilities maintenance operations with ability to effectively communicate project requirements and technical details with internal teams, maintenance personnel, and external vendors.
Proficiency with Computerized Maintenance Management Systems (CMMS) such as Corrigo, Maximo, ServiceNow, or similar work order management platforms for tracking, coordination, and reporting.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for documentation, data analysis, reporting, and business communications.
Proven event coordination or logistics experience managing multi-faceted projects from planning through execution, including setup, vendor coordination, and breakdown.
Exceptional organizational and multitasking abilities with demonstrated capacity to work independently, prioritize competing demands, and maintain attention to detail in fast-paced environments.
Outstanding interpersonal and communication skills with proven ability to build positive relationships with diverse stakeholders including clients, executives, vendors, and cross-functional teams while delivering customer-focused solutions.

Nice To Haves

Associate's degree or vocational certification in Facilities Management, Business Administration, Hospitality Management, Event Management, or related field.
Experience working within defined budgets and financial constraints, including budget tracking, variance analysis, and cost management.
Previous experience in corporate workplace services, commercial real estate, or client-facing facilities roles supporting professional office environments.
Familiarity with building systems, health and safety regulations, fire codes, and compliance requirements applicable to commercial facilities.
Knowledge of audiovisual equipment setup and troubleshooting for conference room technology and event support.

Responsibilities

Serve as primary administrator for the Austin CMMS platform, claiming, tracking, and closing work orders within defined SLAs while coordinating vendor scheduling to minimize workplace disruption and maintain accurate system documentation.
Plan and execute the full lifecycle of workplace events, meetings, and conferences—from initial planning and AV setup through day-of coordination and breakdown—collaborating with IT, Security, Kitchen, and other departments for seamless delivery.
Conduct regular facility inspections to proactively identify maintenance needs, create work order tickets, and resolve building services issues including workstations, furnishings, café services, janitorial support, and pest control.
Manage vendor relationships and coordinate service delivery through the CMMS, ensuring timely resolution of facility requests while maintaining exceptional communication with clients and internal stakeholders.
Support budgetary analysis and reporting by researching and documenting budget variances, assisting with forecasting, and identifying cost-effective operational improvements aligned with financial targets.
Ensure compliance with building codes, health and safety regulations, and fire safety standards while supporting emergency procedures and maintaining workplace assets to JLL's high standards.
Provide additional operational support including reception and guest services, mail and courier coordination, office supplies management, equipment maintenance, landlord relations, building access administration, and security support as needed.